Critical Success Factors (Csfs) in Erp Implementation in Pakistan

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Submitted by Muhammad Shabbir Hassan

Date: 02 Feb, 2011

Department of Computer Science
Faculty of Applied Sciences
International Islamic University Islamabad
(2011)

Critical Success Factors (CSFs) in ERP Implementation in Pakistan

Muhammad Shabbir Hassan

International Islamic University
Islamabad, Pakistan

ABSTRACT

Organizations need information previously fragmented within its different Information Systems (IS) which are in use in different business areas to be integrated for its timely availability. Enterprise Resource Planning (ERP) systems are capable to automate and integrate the key business processes throughout the organization. Consequently, the information may flow among different parts of the organization freely and helps the management in making strategic decisions. The implementation of ERP systems is a challenging task and it is not just a technical exercise but a socio-technical challenge. This research focused on the Critical Success Factors (CSF) that may contribute to a successful ERP implementation in organizations in Pakistan. Research findings are based on survey research conducted in Pakistan. Questionnaires were sent to 202 Managers/Project Directors in 8 organizations which were implementing or had implemented ERP systems for automation of their business processes. However, 116 positive responses to these questionnaires were received. The research findings showed that various factors relating to users, organization and ERP software are critical towards successful implementation of ERP systems. The findings may be a valuable contribution to the existing knowledge and handy for the practitioners.

Keyword: Enterprise Resource Planning, Critical Success Factors, Information System

INTRODUCTION

Organizations need information previously fragmented

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