criticism on surveys

Criticism Report on two Questionnaires

1- Customer expectations /Perception of Salesperson Performance questionnaire

2- Questionnaire Two: Gasoline Purchasing and Gasoline Prices

Presented by

Noha Kamel Omran
GD Marketing

Customer expectations /Perception of Salesperson Performance questionnaire

I was positive about the questionnaire I took in the following points:
The introduction was Ok, although it would have been more appealing and shorter especially in the first part introduction
Negative points within the questionnaire
Extremely Long and overly repetitive questions.
The number of responses were odd (5 responds) which included a neutral respond that can lead to ineffective questionnaire
Some questions were vague
The questions were confusing and was supposed to be all addressed to the managers or the decision makers so, some questions started with "you" but some questions were starting with "I"
Some questions were multiple and can endure multiple answers so they should have been broken to 2 or more questions
The whole questionnaire was very boring and took over an hour to complete
Many questions were positively biased, that directs the answers in a specific direction
Some questions were involved in the non-professional/personal relationship between the salesperson and the decision maker
Part two which included questions related to the practical experience, were repeated questions from the first part
The questionnaire composed of 168 questions which is a huge number of questions and it could have been around 30 questions
The general information part should include average number of business-to-business sales have been conducted in the past 2 years

Questionnaire Two: Gasoline Purchasing and Gasoline Prices
I was positive about the questionnaire I took in the following points:
It was convenient in terms of number of questions, time to complete as well as simplicity and clarity of language