cross-functional team
Chapter 8
Team Leadership and Self‐Managed Teams
Chapter 8
Learning Outcomes
• Discuss the advantages and disadvantages of working in teams.
• Briefly describe the seven characteristics of effective teams.
• Describe top management’s and the team leader’s roles in fostering creativity. For each, list b ’ d h l d ’ l f h l activities they should undertake to promote creativity.
• Outline the three parts of conducting effective meetings.
• Explain the differences between conventional and self‐managed teams.
• Describe how team member characteristics impact self‐managed team effectiveness.
• Describe the benefits of using self‐managed teams in organizations
• Describe the guidelines for improving self‐managed team effectiveness.
• Describe the challenges of implementing effective self‐managed teams.
• Define the key terms listed at the end of the chapter.
2
The Use of Teams in Organizations
• Is a way of life in postmodern organizations
• Offers the best opportunity for better organizational performance in the form of increased productivity and profits
• Leads to cooperation and synergy
3
The Use of Teams in
Organizations (cont.)
• For many organizations, the use of teams has led to desirable performance improvements, such as: performance improvements, such as:
–
–
–
–
Improved quality
Improved efficiency
Improved employee satisfaction
Improved customer satisfaction
• For some organizations, however, the use of teams has g , resulted in negative outcomes, such as:
– Increased costs
– Stress
– Lower group cohesion
4
Groups vs. Teams:
What is the Difference?
•
•
•
•
•
GROUP
Focus on individual performance and goals Rely on individual abilities
Work more independently with greater motivation to achieve personal goals
Have a very hierarchical leadership style
Characterized by individual self‐interest
•
•
•
•
•
•
•
•
TEAM
Have a sense of shared mission ll bl
Team Leadership and Self‐Managed Teams
Chapter 8
Learning Outcomes
• Discuss the advantages and disadvantages of working in teams.
• Briefly describe the seven characteristics of effective teams.
• Describe top management’s and the team leader’s roles in fostering creativity. For each, list b ’ d h l d ’ l f h l activities they should undertake to promote creativity.
• Outline the three parts of conducting effective meetings.
• Explain the differences between conventional and self‐managed teams.
• Describe how team member characteristics impact self‐managed team effectiveness.
• Describe the benefits of using self‐managed teams in organizations
• Describe the guidelines for improving self‐managed team effectiveness.
• Describe the challenges of implementing effective self‐managed teams.
• Define the key terms listed at the end of the chapter.
2
The Use of Teams in Organizations
• Is a way of life in postmodern organizations
• Offers the best opportunity for better organizational performance in the form of increased productivity and profits
• Leads to cooperation and synergy
3
The Use of Teams in
Organizations (cont.)
• For many organizations, the use of teams has led to desirable performance improvements, such as: performance improvements, such as:
–
–
–
–
Improved quality
Improved efficiency
Improved employee satisfaction
Improved customer satisfaction
• For some organizations, however, the use of teams has g , resulted in negative outcomes, such as:
– Increased costs
– Stress
– Lower group cohesion
4
Groups vs. Teams:
What is the Difference?
•
•
•
•
•
GROUP
Focus on individual performance and goals Rely on individual abilities
Work more independently with greater motivation to achieve personal goals
Have a very hierarchical leadership style
Characterized by individual self‐interest
•
•
•
•
•
•
•
•
TEAM
Have a sense of shared mission ll bl