Mr Koh Juan Kiat explained that adopting CSR brings intangible benefits such as a good reputation for the company, high morale among employees and improved performance and attracts investors. Employees will also take greater pride in their company and this will affect productivity (Tay 2009). A enterpise, which has the ambitious goal, will attempt to bulid the CSR programs to arrive win-win. The enterpise can make the use of reputation for CSR programs to promote corporation's strength or earn money, and the society can be gained the contributions by these CSR programs.
Breadtalk has performed a good example of Corporate Social Responsibility (CSR) and as a CRM strategy, it has indeed worked very well for its brand. What kind of rollover effect does it have? Firstly, media coverage. The earthquake is top of the mind concern for every single person on the street and everyone is interested in reading the latest about it. The fact that Breadtalk has led such an effort has built a top of the mind brand recall for their business, further stregthening their market position as the big brother in the bread lines. Secondly, the interest it has created caused a word-of-mouth marketing effect. The “topic” that people wants to talk about. “Hey have you bought the Panda bread yet?”. And another person will be off to buy it as a gesture of support. So it thus created both the “attention and intention” to purchase. Thirdly, no matter in approval or disapproval, people