Cssa
A GUIDE TO COMPREHENSIVE SOCIAL SECURITY ASSISTANCE
Social Welfare Department
(April 2013 )
A GUIDE TO COMPREHENSIVE SOCIAL SECURITY ASSISTANCE TABLE OF CONTENTS Section 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. Foreword Objective of the Comprehensive Social Security Assistance Scheme Eligibility Criteria Support for Self-reliance Scheme Application Procedures Notification of Result of Application and Payment Method Commencement Date of Assistance Types and Rates of Payment Disregarded Earnings Disregarded Training/Retraining Allowance Assessment of Assistance Permissible Limits of Absence from Hong Kong During Receipt of Assistance Portable Comprehensive Social Security Assistance Scheme for Elderly Persons Retiring to Guangdong and Fujian Waiver of Medical Charges Appeal Procedures Complaint Procedures Other Welfare Services Notice to Applicants/Guardians/Appointees Reporting Suspected Fraud and Abuse Cases Addresses, Telephone Numbers and Opening Hours of District Social Welfare Offices, Social Security Field Units, Social Security Appeal Board, Fraud Investigation Teams, Fraud Assessment Team, Target Investigation Team, Data Matching Team, Debt Recovery Team and Report Fraud Hotline Departmental Hotline Service Unit Page 1 2 3-6 7-8 9-10 11 12 13-29 30 31 32-40 41 42-43 44 45 46 47 48-49 50 51-56
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FOREWORD The primary objective of this Guide is to provide Comprehensive Social Security Assistance (CSSA) applicants with information on the Scheme. By so doing, we aim to provide better customer service and achieve greater transparency. This Guide serves to provide general information on the CSSA Scheme and is by no means exhaustive. If you require further information or have any enquiries about the scheme, please contact the nearest social security field unit. We are most happy to help you. Information in this Guide
Social Welfare Department
(April 2013 )
A GUIDE TO COMPREHENSIVE SOCIAL SECURITY ASSISTANCE TABLE OF CONTENTS Section 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. Foreword Objective of the Comprehensive Social Security Assistance Scheme Eligibility Criteria Support for Self-reliance Scheme Application Procedures Notification of Result of Application and Payment Method Commencement Date of Assistance Types and Rates of Payment Disregarded Earnings Disregarded Training/Retraining Allowance Assessment of Assistance Permissible Limits of Absence from Hong Kong During Receipt of Assistance Portable Comprehensive Social Security Assistance Scheme for Elderly Persons Retiring to Guangdong and Fujian Waiver of Medical Charges Appeal Procedures Complaint Procedures Other Welfare Services Notice to Applicants/Guardians/Appointees Reporting Suspected Fraud and Abuse Cases Addresses, Telephone Numbers and Opening Hours of District Social Welfare Offices, Social Security Field Units, Social Security Appeal Board, Fraud Investigation Teams, Fraud Assessment Team, Target Investigation Team, Data Matching Team, Debt Recovery Team and Report Fraud Hotline Departmental Hotline Service Unit Page 1 2 3-6 7-8 9-10 11 12 13-29 30 31 32-40 41 42-43 44 45 46 47 48-49 50 51-56
21.
57
1.
FOREWORD The primary objective of this Guide is to provide Comprehensive Social Security Assistance (CSSA) applicants with information on the Scheme. By so doing, we aim to provide better customer service and achieve greater transparency. This Guide serves to provide general information on the CSSA Scheme and is by no means exhaustive. If you require further information or have any enquiries about the scheme, please contact the nearest social security field unit. We are most happy to help you. Information in this Guide