Ctm411 Quiz

Assessment Review

Correct/Incorrect Indicator Key Correct Answer Incorrect Answer Partially Correct or Essay Question

Below is a scored review of your assessment. All questions are shown.

Voice and Data Plans, Voice and Data Features (VDP)

1. VDP-8

How many days do customers have to set up their voicemail from their wireless handset in their home market? Your Answer: 60 Correct Answer: 60

Explanation: This is correct. Customers have 60 days to set up their voicemail from their wireless handset in their home market.

CTM411: Add and Remove Features

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2. VDP-9

Which of the following
Correct Answer: Suspensions can only be for six months if currently under contract.

Explanation: This is correct. Suspension can be indefinite.

CTM410: Service Status Change

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13. AC-16

What is the delivery time for requesting a Customer Service Summary via myAT&T account? Your Answer: 48 hours after the effective date of the transaction completion Correct Answer: 48 hours after the effective date of the transaction completion

Explanation: This is correct. The delivery time for requesting a Customer Service Summary via myAT&T account is 48 hours after the effective date of the transaction completion.

Customer Service Summary

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Miscellaneous (MSC)

14. WNE-1

UMTS (Universal Mobile Telecommunications System) is sometimes called what? Your Answer: 3G Correct Answer: 3G

Explanation: This is correct. UMTS (Universal Mobile Telecommunications System) is sometimes called 3G.

IWE151: Introduction to Wireless