Cultural Diversity and Louie
Introduction
1) Does Louie have a problem, or are the people who made the negative comments about Louie just being too sensitive?
According to the article, the manager named Louie does have problem. The people who made the negative comments are not being too sensitive since the comments about him are true although he may not realize that. Louie has discrimination problem against female (para.3 and 8), homosexual (para. 4), older people (para. 5) and other races of people were judged by him with his own perception which might be wrong. (para. 7)
As we saw from study case, Louie insulted a female customer to discuss with her husband in order to get new exhaust system instead of making decision by her. (para. 3) Evidence that result in the discrimination against female by Louie was again be proved when a female subordinate noticed that Louie treated her differently compare to male subordinate. Transparent discrimination between female and male subordinates was existed when Louie tried to hide that particular female subordinate from publishing to other due to the opinion that customers do not like female to provide them services. (para 8)
A homosexual customer was dissatisfied and complained about Louie’s behavior when Louie insulted his partner with a peck on cheek and suspend them came from San Francisco. (para. 4) Louie was out of touch with the times as the customer said since he cannot and unable to accept other’s sexual orientated as well as today’s society.
Other than that, Louie might make customers feel they are not being respected. From the study case, a senior citizen was feeling hurt and angry when Louie said that it was not good for senior citizen to get too excited when he made a complaint. (para. 5) Louie’s message may distort as the senior citizen will get themselves into trouble such as problem of health when they were angry. It was bad impressions of customer toward company while the Louie had said
1) Does Louie have a problem, or are the people who made the negative comments about Louie just being too sensitive?
According to the article, the manager named Louie does have problem. The people who made the negative comments are not being too sensitive since the comments about him are true although he may not realize that. Louie has discrimination problem against female (para.3 and 8), homosexual (para. 4), older people (para. 5) and other races of people were judged by him with his own perception which might be wrong. (para. 7)
As we saw from study case, Louie insulted a female customer to discuss with her husband in order to get new exhaust system instead of making decision by her. (para. 3) Evidence that result in the discrimination against female by Louie was again be proved when a female subordinate noticed that Louie treated her differently compare to male subordinate. Transparent discrimination between female and male subordinates was existed when Louie tried to hide that particular female subordinate from publishing to other due to the opinion that customers do not like female to provide them services. (para 8)
A homosexual customer was dissatisfied and complained about Louie’s behavior when Louie insulted his partner with a peck on cheek and suspend them came from San Francisco. (para. 4) Louie was out of touch with the times as the customer said since he cannot and unable to accept other’s sexual orientated as well as today’s society.
Other than that, Louie might make customers feel they are not being respected. From the study case, a senior citizen was feeling hurt and angry when Louie said that it was not good for senior citizen to get too excited when he made a complaint. (para. 5) Louie’s message may distort as the senior citizen will get themselves into trouble such as problem of health when they were angry. It was bad impressions of customer toward company while the Louie had said
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