Culture in Hilton Worldwide and Ritz Carlton Worldwide
Culture in Hilton Worldwide and Ritz Carlton Worldwide
Ashley Couch
MBA683-D4B3 Project Management
Benedictine University
Abstract
Organizational culture is defined as a system of shared norms, beliefs, values, and assumptions which binds people together, creating shared meanings. Culture reflects the personality of the organization and similar to an individual’s personality it enables people to predict the attitudes and behaviors of organizational members. Culture is one of the defining aspects of an organization and it set it apart from other similar types of organizations. The values and behaviors of an organization contribute to the unique social and psychological environment of an organization. It includes an organization 's expectations, experiences, philosophy, and values that hold it together, and is expressed in its self-image, inner workings, interactions with the outside world, and future expectations. It affects the organization 's productivity and performance, and provides guidelines on customercare and service, product quality and safety, attendance and punctuality, and concern for the environment. There are ten dimensions that exist when assessing an organization that provide a composite picture of the culture.When an organization is clearly defined it gives its employees and customers shared perceptions that they can relate to and identify with and grow to be a part of it.
Many companies today are looking to incorporate project management into them and with that come a strongly defined organizational culture and structure. There are many companies that intrigue many customers and employees today. Two companies will be evaluated based on their organizational structure. The two companies that will be compared are Hilton Worldwide and Ritz Carlton Worldwide. Both American born companies and both very successful and two of the most respected brands in the world today.
Times have changed where more and more
Ashley Couch
MBA683-D4B3 Project Management
Benedictine University
Abstract
Organizational culture is defined as a system of shared norms, beliefs, values, and assumptions which binds people together, creating shared meanings. Culture reflects the personality of the organization and similar to an individual’s personality it enables people to predict the attitudes and behaviors of organizational members. Culture is one of the defining aspects of an organization and it set it apart from other similar types of organizations. The values and behaviors of an organization contribute to the unique social and psychological environment of an organization. It includes an organization 's expectations, experiences, philosophy, and values that hold it together, and is expressed in its self-image, inner workings, interactions with the outside world, and future expectations. It affects the organization 's productivity and performance, and provides guidelines on customercare and service, product quality and safety, attendance and punctuality, and concern for the environment. There are ten dimensions that exist when assessing an organization that provide a composite picture of the culture.When an organization is clearly defined it gives its employees and customers shared perceptions that they can relate to and identify with and grow to be a part of it.
Many companies today are looking to incorporate project management into them and with that come a strongly defined organizational culture and structure. There are many companies that intrigue many customers and employees today. Two companies will be evaluated based on their organizational structure. The two companies that will be compared are Hilton Worldwide and Ritz Carlton Worldwide. Both American born companies and both very successful and two of the most respected brands in the world today.
Times have changed where more and more
References: Hilton Worldwide. (2013). Vision, mission, and values. Retrieved on August 8, 2013 from http://www.hiltonworldwide.com/about/mission/. Larson, Erik W. & Gray, Clifford F. (2011). Project management: The managerial process. (5th ed.). McGraw-Hill/Irwin, New York, New York. The Economic Times. (2012, October 29). India among top-5 global investment destinations: survey. Retrieved on August 8, 2013 from http://articles.economictimes.indiatimes. com/2012-10-29/news/34800110_1_investment-destinations-cfos-bric-countries. The Ritz-Carlton Hotel Chain. (2013). Gold Standards. Retrieved on August 8, 2013 from http://corporate.ritzcarlton.com/en/About/GoldStandards.htm#promise.