Customer Complaint
International Journal of Contemporary Hospitality Management
Emerald Article: Customer complaint behaviour towards hotel restaurant services Vincent C.S. Heung, Terry Lam
Article information:
To cite this document: Vincent C.S. Heung, Terry Lam, (2003),"Customer complaint behaviour towards hotel restaurant services", International Journal of Contemporary Hospitality Management, Vol. 15 Iss: 5 pp. 283 - 289 Permanent link to this document: http://dx.doi.org/10.1108/09596110310482209 Downloaded on: 07-11-2012 References: This document contains references to 34 other documents Citations: This document has been cited by 22 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 6894 times since 2005. *
Access to this document was granted through an Emerald subscription provided by COLLEGE OF PROFESSIONAL AND CONTINUING EDU LIBRARIES For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.com With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education. In total, Emerald publishes over 275 journals and more than 130 book series, as well as an extensive range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.
*Related content and download information correct at time of download.
Customer complaint behaviour towards hotel restaurant services
Vincent C.S. Heung School of Hotel and Tourism Management, The Hong Kong
Emerald Article: Customer complaint behaviour towards hotel restaurant services Vincent C.S. Heung, Terry Lam
Article information:
To cite this document: Vincent C.S. Heung, Terry Lam, (2003),"Customer complaint behaviour towards hotel restaurant services", International Journal of Contemporary Hospitality Management, Vol. 15 Iss: 5 pp. 283 - 289 Permanent link to this document: http://dx.doi.org/10.1108/09596110310482209 Downloaded on: 07-11-2012 References: This document contains references to 34 other documents Citations: This document has been cited by 22 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 6894 times since 2005. *
Access to this document was granted through an Emerald subscription provided by COLLEGE OF PROFESSIONAL AND CONTINUING EDU LIBRARIES For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.com With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education. In total, Emerald publishes over 275 journals and more than 130 book series, as well as an extensive range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.
*Related content and download information correct at time of download.
Customer complaint behaviour towards hotel restaurant services
Vincent C.S. Heung School of Hotel and Tourism Management, The Hong Kong