customer satisfaction
Esther Olayinka Ogbonnikan
JOB SATISFACTION AND EFFICIENCY AMONG HOTEL
WORKERS
Case Study of Giant Star Hotel Lagos, Nigeria
Thesis
CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES
Degree Programme in Tourism
March 2012
CENTRAL OSTROBOTHNIA
UNIVERSITY OF APPLIED SCIENCES
Date
March 2012
Author
Esther Olayinka
Ogbonnikan
Degree programme
Degree Programme in Tourism
Name of thesis
JOB SATISFACTION AND EFFECIENCY AMONG HOTEL WORKERS: Case
Study of Giant Star Hotel Lagos, Nigeria
Instructor
Abiodun Adegoke
Pages
50
Supervisor
Katarina Broman
This thesis researched satisfaction and efficiency among hotel workers, through a case study of Giant Star Hotel Lagos in Nigeria. The thesis was commissioned by the Giant Star Hotel. The study sought to find out whether the employees of the hotel business were really satisfied with their jobs or not. In doing this, it was determined the extent of the level of their job satisfaction and how they could have been satisfied, if they had been in another field. The objectives of this research were to identify the various factors that actually triggered off or were responsible for the workers” satisfaction and to determine the major factor that made them satisfied with their jobs and their corresponding efficiency.
This research was basically informed by the need to actually know the factors that motivated hotel workers to carry out their professional duties effectively. It was indeed necessary to know whether these hotel workers were forced by circumstances to stay in the profession or if they were actually satisfied with their jobs. And also to find out their level of satisfaction. It was essentially necessary to determine the main factor that gave them the job satisfaction or dissatisfaction. In other words, it was determined how job factors such as pay, working conditions, relationship with boss, personnel policies and the work itself affected the job satisfaction of the
JOB SATISFACTION AND EFFICIENCY AMONG HOTEL
WORKERS
Case Study of Giant Star Hotel Lagos, Nigeria
Thesis
CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES
Degree Programme in Tourism
March 2012
CENTRAL OSTROBOTHNIA
UNIVERSITY OF APPLIED SCIENCES
Date
March 2012
Author
Esther Olayinka
Ogbonnikan
Degree programme
Degree Programme in Tourism
Name of thesis
JOB SATISFACTION AND EFFECIENCY AMONG HOTEL WORKERS: Case
Study of Giant Star Hotel Lagos, Nigeria
Instructor
Abiodun Adegoke
Pages
50
Supervisor
Katarina Broman
This thesis researched satisfaction and efficiency among hotel workers, through a case study of Giant Star Hotel Lagos in Nigeria. The thesis was commissioned by the Giant Star Hotel. The study sought to find out whether the employees of the hotel business were really satisfied with their jobs or not. In doing this, it was determined the extent of the level of their job satisfaction and how they could have been satisfied, if they had been in another field. The objectives of this research were to identify the various factors that actually triggered off or were responsible for the workers” satisfaction and to determine the major factor that made them satisfied with their jobs and their corresponding efficiency.
This research was basically informed by the need to actually know the factors that motivated hotel workers to carry out their professional duties effectively. It was indeed necessary to know whether these hotel workers were forced by circumstances to stay in the profession or if they were actually satisfied with their jobs. And also to find out their level of satisfaction. It was essentially necessary to determine the main factor that gave them the job satisfaction or dissatisfaction. In other words, it was determined how job factors such as pay, working conditions, relationship with boss, personnel policies and the work itself affected the job satisfaction of the
References: Albanese R. 2004. Managing toward accountability. USA. Irvin inc Blood M .2001 Foundation of behaviour and science research in organisation Fajana, S. 2002 Human resource management .Lagos ,lobefin press Federal airport hotel: hospitality in grand style .Available: Herzberg, F. 2008 One More Time: How Do You Motivate Employees (A review of Herzberg work by Harvard Bussiness School) Harvard Business press. Veal, A.J, 2006. Research Method for Leisure and Tourism. A Practical Guide.