Customer Satisfaction at Scb

CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 1 CUSTOMERS’ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK
By
Mahamudur Rahman
ID: 0830121
An Internship Report Presented in Partial Fulfillment
Of the Requirements for the Degree
Bachelor of Business Administration (BBA)
INDEPENDENT UNIVERSITY, BANGLADESH
April, 2012
CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 2 CUSTOMERS’ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK
By
Mahamudur Rahman
ID: 0830121
Has Been Approved
April, 2012
___________________________
Farzana Chowdhury Lecturer School of Business
INDEPENDENT UNIVERSITY, BANGLADESH
CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 3
Letter of Transmittal
April 29, 2012
Farzana Chowdhury Lecturer School of Business Independent University, Bangladesh (IUB)
Subject: Submission of internship report
Dear Madam,
It is a great pleasure for me to submit the report on ―Customers‘ Satisfaction in Service Quality of Standard Chartered Bank‖. I am submitting this report as part of my internship (BBA 499A) in Standard Chartered Bank. As my faculty supervisor, I have tried to prepare the report following your instructions.
The purpose of the report is based on the experience and other activities of Standard Chartered
Bank.
I will be glad if you kindly accept this report.
Thanking you.
Sincerely,
___________________
Mahamudur Rahman
ID: 0830121
CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 4
TABLE OF CONTENTS: Page No.
Part I Chapter 1: Company Profile 1.1 Standard Chartered Bank- An Overview 1.2 Historical Background of Standard Chartered Bank 1.3 Worldwide Operational Activities of SCB 1.4 Business Activities of the Global Standard Chartered Bank 1.5 Standard Chartered

References: (Baron-Cohen, Simon (2011). The Science of Evil: On Empathy and the Origins of Cruelty. New York: Basic Books) (Godfrey, A. B., "Juran 's Quality Handbook", 1999). (Weik, Martin H Springer. p. 1484. ISBN 9780792384250. Retrieved 17 November 2010). (J Guides, 2003). (Oliver, 1997) Hon. Giles, J. (May 1, 2008). Standard Chartered Bank, 2009, viewed 12 June, 2009, www.standardchartered.com