Customer Satisfaction in Banks
A PROJECT REPORT
SUBMITTED TO LOVELY PROFESSIONAL UNIVERSITY IN PARTIAL FULLFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF DEGREE OF MASTER OF BUSINESS ADMINISTRATION
BY ABINASH PADHA REG.NO. 10900399 UNDER THE SUPERVISION OF MS. KANIKA JHAMB
(Faculty Guide)
DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY PHAGWARA 2010
1
PREFACE
This research project is a part of the business administration course being taken up at Department of Management Studies, Lovely Professional University, Phagwara.
I was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU, my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU”
This project has been of great help in providing me an insight into the real life working of an organization. It gave me a chance to apply, all I had learned to practical situations, enhancing my understanding and image of the market and business world.
This experience in decision making and practical application of knowledge has contributed greatly to my growth both as a person and a trainee.
ABINASH PADHA
2
STUDENT DECLERATION
I declare that project entitled:
“CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK
IN JAMMU”
A critical and comprehensive study of Customer satisfaction in banks is my own work. I also undertake that the work is purely academic and no part has been copied or taken from anywhere. This report neither in part nor full is submitted for any degree or diploma in any Institute or college.
ABINASH PADHA MBA (LSM) Registration Number: 10900399 Lovely Professional University
3
4
5
6
ACKNOWLWDGEMENT
My all praises to Almighty God, who blessed me with sufficient courage and capacity to carry out and complete this study. Being aware of my limitations and shortcomings, it was not possible for me to accomplish this work without His help.
I would like to thank the management of the
SUBMITTED TO LOVELY PROFESSIONAL UNIVERSITY IN PARTIAL FULLFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF DEGREE OF MASTER OF BUSINESS ADMINISTRATION
BY ABINASH PADHA REG.NO. 10900399 UNDER THE SUPERVISION OF MS. KANIKA JHAMB
(Faculty Guide)
DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY PHAGWARA 2010
1
PREFACE
This research project is a part of the business administration course being taken up at Department of Management Studies, Lovely Professional University, Phagwara.
I was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU, my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU”
This project has been of great help in providing me an insight into the real life working of an organization. It gave me a chance to apply, all I had learned to practical situations, enhancing my understanding and image of the market and business world.
This experience in decision making and practical application of knowledge has contributed greatly to my growth both as a person and a trainee.
ABINASH PADHA
2
STUDENT DECLERATION
I declare that project entitled:
“CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK
IN JAMMU”
A critical and comprehensive study of Customer satisfaction in banks is my own work. I also undertake that the work is purely academic and no part has been copied or taken from anywhere. This report neither in part nor full is submitted for any degree or diploma in any Institute or college.
ABINASH PADHA MBA (LSM) Registration Number: 10900399 Lovely Professional University
3
4
5
6
ACKNOWLWDGEMENT
My all praises to Almighty God, who blessed me with sufficient courage and capacity to carry out and complete this study. Being aware of my limitations and shortcomings, it was not possible for me to accomplish this work without His help.
I would like to thank the management of the