Customer Satisfaction of Bank

International Research Journal of Finance and Economics
ISSN 1450-2887 Issue 94 (2012)
© EuroJournals Publishing, Inc. 2012 http://www.internationalresearchjournaloffinanceandeconomics.com Consumer Criteria for the Selection of an Islamic
Bank: Evidence from Pakistan
Muhammad Imtiaz Subhani
Iqra University Research Centre-IURC, Iqra University- IU
Defence View, Shaheed-e-Millat Road (Ext.)
Karachi-75500, Pakistan
E-mail: [e-mail]
Tel: [phone] (Ext. 2010); Fax: [phone]
Syed Akif Hasan
Office of Vice President, Iqra University- IU
Defence View, Shaheed-e-Millat Road (Ext.)
Karachi-75500, Pakistan
E-mail: [e-mail]
Tel: [phone] (Ext. 1513); Fax: [phone]
Muhammad Fayzan Rafiq
Iqra University Research Centre-IURC, Iqra University- IU
Defence View, Shaheed-e-Millat Road (Ext.)
Karachi-75500, Pakistan
Tel: [phone] (Ext. 2010); Fax: [phone]
Muhammad Nayaz
Iqra University Research Centre-IURC, Iqra University- IU
Defence View, Shaheed-e-Millat Road (Ext.)
Karachi-75500, Pakistan
E-mail: [e-mail]
Tel: [phone] (Ext. 2010); Fax: [phone]
Amber Osman
Iqra University Research Centre-IURC, Iqra University- IU
Defence View, Shaheed-e-Millat Road (Ext.)
Karachi-75500, Pakistan
E-mail: [e-mail]
Tel: [phone] (Ext. 2010); Fax: [phone]
Abstract
Pakistan is a moderate Islamic country, and Karachi its Financial Hub. The Islamic banking industry has seen an enormous growth in the past ten years in the space of
Pakistan. This study is intended to observe the criteria of Islamic bank selection for the diversified consumers of Karachi, Pakistani. Ten factors which include Convenience,
Quality of services by banks, Religious motives of consumers , Availability of ATM,
International Research Journal of Finance and Economics - Issue 94 (2012) 115
Privacy & Confidentiality, Bank reputation &

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