Customer Satisfaction Survey

Services, Quality and Customer’s Satisfaction Survey
(Burger King)
Your opinion will help to improve the services at ……..

Please Take a Moment To Answer These Questions:

1. How often do you visit Burger King?
 Daily  4 Times a Week  3 Times a Week  2 Times a Week  Once a Week

2. When do you likely visit Burger King?
 10:30 am - 1 pm  1pm - 4:30 pm  4:30 pm - 8:30 pm  8:30pm -11:30pm

3. How would you rate your overall satisfaction with this restaurant (BK)?
 Very Satisfied
 Satisfied
 Somewhat Satisfied
 Dissatisfied
 Very Dissatisfied

4. Overall, the service provided at this restaurant (BK) is excellent:
 Strongly Agree
 Agree
Neutral
Disagree
Strongly Disagree
5. Service Quality: Please rate each of the following dimensions:

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
A
Burger King Restaurant makes tasty food.
1
2
3
4
5
B
This restaurant has a good variety of food items.
1
2
3
4
5
C
I feel safe dealing with Burger King employees.

1
2
3
4
5
D
Employees in Burger King Restaurant give me prompt service.
1
2
3
4
5
E
Employees in Burger King Restaurant have good knowledge about the services provided by the restaurant.

1
2
3
4
5
F
The quality of beverages is excellent.
1
2
3
4
5
G
Burger King Restaurant has employees who give me personal attention.

1
2
3
4
5
H
Burger King Restaurant has working hours that are convenient to all its customers. qu 1
2
3
4
5
I
Burger King Restaurant has modern-looking equipment.

1
2
3
4
5
J
The food served here tastes delicious.
1
2
3
4
5
K
The price matches the quality of food at Burger King Restaurant.

1
2
3
4
5
L
When Burger King Restaurant promises to serve food by a certain time, it does so.
1
2
3
4
5
M
Prices at Burger King are competitive with that of similar restaurants.

1
2
3
4
5
N
The materials associated with Burger King service (such as plates, napkins, spoons, etc…) are visually appealing.
1
2
3
4
5
O
The food is served hot and fresh.
1
2
3
4
5
P
Burger