Customer Service
Assignment
Customer service
Submitted by:Gergana Tsareva
Id number: GT21132
Submited to:Chika Ugoji
APRIL 2013
TABLE OF CONTENTS:
1.INTRODUCTION……………………………………………………………………………...3
2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5
3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK………………………………….5
4.Task 3: CUSTOMER INFORMATION………………………………………………………5 - Meaning………………………………………………………………………………...5 - Importance…………………………………………………………………………..…6 - Sources…………………………………………………………………….…………..6
5.Task 4: REVIEW OF THE PERFORMANCE OF CUSTOMER SERVICE ………… ....6
6.Conclusion……………………………………………………………………………………6
7.References…………………………………………………………………………………....8
INTRODUCTION
Customer service is a series of activities to enhance the level of customer satisfaction – that is, the feeling a product or service has met the customer expectation. Its importance varies by products, industry and customer; defective or broken merchandise can be exchanged, often only with a receipt and within a specified time frame. From the point of view of an overall sales process, customer service plays an important role in an organization’s ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.
Task 1: CUSTOMER SERVICE POLICY
A customer service policy is the set of rules set in place for employees to deal with customers at a business. It defines their conduct and what they can and cannot do for customers. - Meaning: A customer service policy is a written code of conduct for employees to utilize for serving customers. It could include how to respond to questions or deal with
Customer service
Submitted by:Gergana Tsareva
Id number: GT21132
Submited to:Chika Ugoji
APRIL 2013
TABLE OF CONTENTS:
1.INTRODUCTION……………………………………………………………………………...3
2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5
3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK………………………………….5
4.Task 3: CUSTOMER INFORMATION………………………………………………………5 - Meaning………………………………………………………………………………...5 - Importance…………………………………………………………………………..…6 - Sources…………………………………………………………………….…………..6
5.Task 4: REVIEW OF THE PERFORMANCE OF CUSTOMER SERVICE ………… ....6
6.Conclusion……………………………………………………………………………………6
7.References…………………………………………………………………………………....8
INTRODUCTION
Customer service is a series of activities to enhance the level of customer satisfaction – that is, the feeling a product or service has met the customer expectation. Its importance varies by products, industry and customer; defective or broken merchandise can be exchanged, often only with a receipt and within a specified time frame. From the point of view of an overall sales process, customer service plays an important role in an organization’s ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.
Task 1: CUSTOMER SERVICE POLICY
A customer service policy is the set of rules set in place for employees to deal with customers at a business. It defines their conduct and what they can and cannot do for customers. - Meaning: A customer service policy is a written code of conduct for employees to utilize for serving customers. It could include how to respond to questions or deal with