Customer Service
Assessment
You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 12 pages and is made up of 5 Sections.
Name:Jan Doherty
Section 1 – Understand the factors that affect an organisation and the customer service role
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
|Organisation type |Name of organisation |Description of products and services |
|Commercial |United Biscuits |Biscuits and snacks manufacturer – profit driven. Manufactures and |
|organisation | |sells a wide portfolio of biscuits, snacks and cakes to the retail,|
| | |wholesale and export sectors. |
| | | |
|Commercial |Amazon |Web based retailer selling a wide range of goods online both |
|organisation | |nationally and internationally. Also
You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 12 pages and is made up of 5 Sections.
Name:Jan Doherty
Section 1 – Understand the factors that affect an organisation and the customer service role
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
|Organisation type |Name of organisation |Description of products and services |
|Commercial |United Biscuits |Biscuits and snacks manufacturer – profit driven. Manufactures and |
|organisation | |sells a wide portfolio of biscuits, snacks and cakes to the retail,|
| | |wholesale and export sectors. |
| | | |
|Commercial |Amazon |Web based retailer selling a wide range of goods online both |
|organisation | |nationally and internationally. Also