Customer Service and Key Result Areas
Sidharth Dwivedi
458/1,
GROUND FLOOR,
VAISHALI,
GZD. 201010
Mobile : 9899009554
E-mail : DWIVEDI.SIDHARTH@GMAIL.COM CAREER STATEMENT
RESOURCEFUL LEADER ADEPT AT CREATING INTEGRATED STRATEGIES TO DEVELOP NEW/EXISTING CUSTOMER SALES, BRAND/PRODUCT EVOLUTION AND MEDIA ENDORSEMENT. STRONG AND PERSUASIVE INTERPERSONAL SKILLS. PROVEN ACADEMIC RECORD OF DEVELOPING PROCEDURES, SERVICE STANDARDS AND OPERATIONAL POLICIES, PLANNING & IMPLEMENTING EFFECTIVE CONTROL MEASURES. PROACTIVE AND SMART PLANNER WITH EXPERTISE IN STRATEGIC PLANNING, DATA ANALYTICS, BUSINESS ANALYSIS, PRODUCT MANAGEMENT, SOFTWARE MARKETING AND BUDGET PLANNING.
AREAS OF EXPERTISE
• Competent and versatile Sales and Business development Professional with 5+ years of enriched experience and rich exposure in I.T. & Software Service Industry in the entire gamut of planning & implementing integrated sales solutions in conjunction with excellent understanding of business dynamics & updated market knowledge combined with creative strategies.
• Instrumental in F&A accounts payable team with active monitoring and entrusted with weekly and monthly reporting and analysis of assigned segments of various related reports.
• Ensured successful ramp up of business assignments; while working with clients & ensuring effective service deliverables and targeted branches on verge of closing to path of growth and now generating profits.
• Efficient team leader with proficiency in developing & streamlining systems with proven ability to enhance operational/ administrative effectiveness and meet operational goals within the cost, time & quality parameters.
• Comfortable interacting with multiple levels of organization, management and staff from different locations.
• Developing and implementing procedures, control systems for maintaining quality standards.
• Computer efficiency (MS Office), Excel, PowerPoint and good
458/1,
GROUND FLOOR,
VAISHALI,
GZD. 201010
Mobile : 9899009554
E-mail : DWIVEDI.SIDHARTH@GMAIL.COM CAREER STATEMENT
RESOURCEFUL LEADER ADEPT AT CREATING INTEGRATED STRATEGIES TO DEVELOP NEW/EXISTING CUSTOMER SALES, BRAND/PRODUCT EVOLUTION AND MEDIA ENDORSEMENT. STRONG AND PERSUASIVE INTERPERSONAL SKILLS. PROVEN ACADEMIC RECORD OF DEVELOPING PROCEDURES, SERVICE STANDARDS AND OPERATIONAL POLICIES, PLANNING & IMPLEMENTING EFFECTIVE CONTROL MEASURES. PROACTIVE AND SMART PLANNER WITH EXPERTISE IN STRATEGIC PLANNING, DATA ANALYTICS, BUSINESS ANALYSIS, PRODUCT MANAGEMENT, SOFTWARE MARKETING AND BUDGET PLANNING.
AREAS OF EXPERTISE
• Competent and versatile Sales and Business development Professional with 5+ years of enriched experience and rich exposure in I.T. & Software Service Industry in the entire gamut of planning & implementing integrated sales solutions in conjunction with excellent understanding of business dynamics & updated market knowledge combined with creative strategies.
• Instrumental in F&A accounts payable team with active monitoring and entrusted with weekly and monthly reporting and analysis of assigned segments of various related reports.
• Ensured successful ramp up of business assignments; while working with clients & ensuring effective service deliverables and targeted branches on verge of closing to path of growth and now generating profits.
• Efficient team leader with proficiency in developing & streamlining systems with proven ability to enhance operational/ administrative effectiveness and meet operational goals within the cost, time & quality parameters.
• Comfortable interacting with multiple levels of organization, management and staff from different locations.
• Developing and implementing procedures, control systems for maintaining quality standards.
• Computer efficiency (MS Office), Excel, PowerPoint and good