Customer service knowledge
Unit 1 Assessment
Assessment
Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you.
Arthur Andersen, Advertising agency HBM
Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.)
Arthur Andersen is one of the worlds largest professional audit and financial service company. Advertising agency HBM was a medium size advertising agency.
Section 1 – Understand the factors that affect an organisation and the customer service role
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
Organisation type
Name of organisation
Description of products and services
Commercial
organisation
McDonalds Corporation
Fast food restaurant chain. Sells hamburgers, cheeseburgers, chicken, french fries, breakfast items, soft drinks, milkshakes and desserts. Provides counter and drive-through services, as well as organizes parties and play grounds for children and offers free wi-fi access.
Commercial
organisation
Virgin Media Inc.
Multi media service company. Provides fixed and mobile telephone, television and broadband internet services to businesses and consumers.
Public
organisation
The National Health Service (NHS)
Publicly funded healthcare system within UK. Provides a comprehensive range of health services including care and support.
Public
organisation
The Bank of England
Carries out the government’s monetary policy, provides banking and financial services.
Third sector organisation
The Young Men's Christian Association (YMCA)
Aims to put Christian principles into practice by
Assessment
Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you.
Arthur Andersen, Advertising agency HBM
Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.)
Arthur Andersen is one of the worlds largest professional audit and financial service company. Advertising agency HBM was a medium size advertising agency.
Section 1 – Understand the factors that affect an organisation and the customer service role
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
Organisation type
Name of organisation
Description of products and services
Commercial
organisation
McDonalds Corporation
Fast food restaurant chain. Sells hamburgers, cheeseburgers, chicken, french fries, breakfast items, soft drinks, milkshakes and desserts. Provides counter and drive-through services, as well as organizes parties and play grounds for children and offers free wi-fi access.
Commercial
organisation
Virgin Media Inc.
Multi media service company. Provides fixed and mobile telephone, television and broadband internet services to businesses and consumers.
Public
organisation
The National Health Service (NHS)
Publicly funded healthcare system within UK. Provides a comprehensive range of health services including care and support.
Public
organisation
The Bank of England
Carries out the government’s monetary policy, provides banking and financial services.
Third sector organisation
The Young Men's Christian Association (YMCA)
Aims to put Christian principles into practice by