Customer service plan
CONTENTS
Introduction …………………………………………………………………………………………….……..2
Vision and Mission Statement …………………………………………………………………………2
Product Standards …………………………………………………………………………………………..2
Dimensions ………………………………………………………………………..……………………….2 Tolerances …………..……………………………………………………………..………………………2
Pricing …………………………………………………………………………………..……………………2
Material ………………………………………………………………………………..……………..…….2
Delivery …………………………………………………………………………………..……………......2
Policies and Procedures ………………………………………………………………..………………..3
The RATER Model ……………………………………………………………….……..……………….3
Customer Complaints …………………………………………………………………………..…….4
Managing Records and Data ………………………………………………..…………………….5
One Page Reflection .………………………………………………………………………………………6
CUSTOMER SERVICE PLAN
INTRODUCTION
Innovative Widgets is a large firm of about four hundred staff, and is the largest producer of widgets in Australia. Established in 1952, its widgets are used as components in a broad range of televisions. At Innovative Widgets we are dedicated to providing all internal and external customers with the best possible level of customer service. To ensure this, we have created our own customer service plan as followed:
Vision
Innovative Widgets vision is to be recognised as the number one producers and suppliers of widgets in Australia.
Mission
Innovative Widgets is dedicated to providing high quality, competitive priced products, on time with a personalized service. To guarantee our success we will achieve our profit goals and continue to be the leader in our industry. We will be dedicated, innovative and give our employees the opportunity for personal professional growth.
PRODUCT STANDARDS
Dimensions
The dimensions of our Innovative Widgets will vary between each widget; it will all depend on what size will best suit you. But we promise that our widgets will always be in the range of 32” and 80”.
Tolerances
The
Introduction …………………………………………………………………………………………….……..2
Vision and Mission Statement …………………………………………………………………………2
Product Standards …………………………………………………………………………………………..2
Dimensions ………………………………………………………………………..……………………….2 Tolerances …………..……………………………………………………………..………………………2
Pricing …………………………………………………………………………………..……………………2
Material ………………………………………………………………………………..……………..…….2
Delivery …………………………………………………………………………………..……………......2
Policies and Procedures ………………………………………………………………..………………..3
The RATER Model ……………………………………………………………….……..……………….3
Customer Complaints …………………………………………………………………………..…….4
Managing Records and Data ………………………………………………..…………………….5
One Page Reflection .………………………………………………………………………………………6
CUSTOMER SERVICE PLAN
INTRODUCTION
Innovative Widgets is a large firm of about four hundred staff, and is the largest producer of widgets in Australia. Established in 1952, its widgets are used as components in a broad range of televisions. At Innovative Widgets we are dedicated to providing all internal and external customers with the best possible level of customer service. To ensure this, we have created our own customer service plan as followed:
Vision
Innovative Widgets vision is to be recognised as the number one producers and suppliers of widgets in Australia.
Mission
Innovative Widgets is dedicated to providing high quality, competitive priced products, on time with a personalized service. To guarantee our success we will achieve our profit goals and continue to be the leader in our industry. We will be dedicated, innovative and give our employees the opportunity for personal professional growth.
PRODUCT STANDARDS
Dimensions
The dimensions of our Innovative Widgets will vary between each widget; it will all depend on what size will best suit you. But we promise that our widgets will always be in the range of 32” and 80”.
Tolerances
The