customer service rep job description
Customer representative
Introduction
The Customer representative has to pick-up calls whither being performed internally or externally with regards to the organizational environment. In addition Customer representative further needs to respond against the customer queries through phone calls. He or she must be knowledgeable about the different products and services related to the organization in which the Customer representative is currently employed.
Job description
The job done by the Customer representative includes answering of both inbound and outbound calls. Making calls to clients who have filled a trouble ticket based on an issue they are facing. A Customer representative must be proactive in responding and handling to different queries of the customers. Within the working hours, Customer representative must be available to respond to each and every customer’s calls. He or she must be fully aware of the company’s policies and procedures on the behalf of products and services.
Job duties
The job duties of a call center agent include the following:
1. Attending phone calls of the customers
2. Anticipating problems and needs of the customers
3. Should be able to maintain the balance in between a customer’s requirements and business
4. Able to handle calls in a pressure environment
5. Be able to maintain confidentiality of the valuable information
6. Should be capable of handling issues and complaints with providing solutions to the customers
7. Should be fully aware of information related to the product or services of the organization
8. Should have a calm voice tone
9. Possesses good efficiency in the transaction processing
10. Good interpersonal skills
Skills
Thus, customer representatives require various skills in order to ensure that they can handle their task quite efficiently in high pressure environments.
Must be self-motivated
Must be aware of how to approach new potential customers
Excellent communication skills
Always
Introduction
The Customer representative has to pick-up calls whither being performed internally or externally with regards to the organizational environment. In addition Customer representative further needs to respond against the customer queries through phone calls. He or she must be knowledgeable about the different products and services related to the organization in which the Customer representative is currently employed.
Job description
The job done by the Customer representative includes answering of both inbound and outbound calls. Making calls to clients who have filled a trouble ticket based on an issue they are facing. A Customer representative must be proactive in responding and handling to different queries of the customers. Within the working hours, Customer representative must be available to respond to each and every customer’s calls. He or she must be fully aware of the company’s policies and procedures on the behalf of products and services.
Job duties
The job duties of a call center agent include the following:
1. Attending phone calls of the customers
2. Anticipating problems and needs of the customers
3. Should be able to maintain the balance in between a customer’s requirements and business
4. Able to handle calls in a pressure environment
5. Be able to maintain confidentiality of the valuable information
6. Should be capable of handling issues and complaints with providing solutions to the customers
7. Should be fully aware of information related to the product or services of the organization
8. Should have a calm voice tone
9. Possesses good efficiency in the transaction processing
10. Good interpersonal skills
Skills
Thus, customer representatives require various skills in order to ensure that they can handle their task quite efficiently in high pressure environments.
Must be self-motivated
Must be aware of how to approach new potential customers
Excellent communication skills
Always