Customers First Job Analysis Paper

Customers First, a company that provides outsourced customer service for various of small to medium sized companies. Customers First manages all customer service for their clients through a call center and via online for internet support. Over the years Customer First has rapidly grown and now employs more than 150 customer service representatives and other support staff. The Human Resources Director Deborah has noticed the quick growth within the company has caused some issues with the structure of the company’s compensation plan leading to inequities in the pay for employees with similar work titles. Deborah quickly makes the recommendation to conduct a job analysis and job evaluation to become more in control of the company’s pay structure and eliminate any future employee complaints however, Joan, Deborah’s boss, does not agree with Deborah’s
The average lifespan of this position is roughly three years. Looking at these statistics, I do not agree with Joan’s opinions on Deborah’s suggestions. Utilizing these compensation tools can help improve morale, job fit, retention rates and overall company finances. Although Customer First hiring practices are an issue, I believe the main issue is the company structure. Based on the assumption, Joan’s comment to Deborah to focus on hiring and to perform the following compensation tools would be a waste of time gives the impression that Joan may not have vision Customer First being as successful as it is proving to be and she wants the company to maximize on profits during this period of high demand. My top three solutions for Deborah and Joan before structuring their compensation plan would be to realign the company’s structure, reduce the amount of customer intake or continue on with hiring of more employees with no prior