Dancrai Company: IT Help Desk Support/IT Support Officer
Assignment 2
Job Description and Advertisement
Part 1: JOB DESCRIPTION
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Company: Dancrai Company
Job Title: IT Help Desk Support – IT Support Officer
Location: North Melbourne
Date: 29/07/2014
Reports to: Team Leader/IT Manager
Department: IT Support Centre
Position Type: Full Time
Job Type: 6 months + contract with a view to permanent
Salary: $25 hourly rate on offer + free parking
Supervises: 4-6 employees
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Purposes of the position:
To provide front line IT …show more content…
To assist in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are disseminated to users.
To develop and maintain active and progressive working relationships with all members of Support Centre Team
Other duties:
To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
To undertake health and safety duties corresponding to the Health and Safety …show more content…
Industry Certification i.e. MSCE.
Bachelor’s Degree in Information Systems or related field.
1 or 2 years of relevant technical experience.
Work Experience and Skills:
Experience in supporting Windows desktops, office applications, networking and working with Microsoft Active Directory Services
Comprehensive understanding of PC/Windows and/or Mac computing environments including hardware and software
Demonstrated ability to research and implement solutions to technical problems in an efficient and logical manner.
Experience in the provision of client support services via a service desk to clients of varying computer expertise.
Excellent communication skills as well as the ability to work harmoniously as part of a team and be able to work with minimal supervision
Personal Qualities:
Strong client focus and genuine desire to assist
Analytical skills
Persistence
Good communication
Job Description and Advertisement
Part 1: JOB DESCRIPTION
-------------------------------------------------------------------------------------------------------------------------------
Company: Dancrai Company
Job Title: IT Help Desk Support – IT Support Officer
Location: North Melbourne
Date: 29/07/2014
Reports to: Team Leader/IT Manager
Department: IT Support Centre
Position Type: Full Time
Job Type: 6 months + contract with a view to permanent
Salary: $25 hourly rate on offer + free parking
Supervises: 4-6 employees
-------------------------------------------------------------------------------------------------------------------------------
Purposes of the position:
To provide front line IT …show more content…
To assist in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are disseminated to users.
To develop and maintain active and progressive working relationships with all members of Support Centre Team
Other duties:
To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
To undertake health and safety duties corresponding to the Health and Safety …show more content…
Industry Certification i.e. MSCE.
Bachelor’s Degree in Information Systems or related field.
1 or 2 years of relevant technical experience.
Work Experience and Skills:
Experience in supporting Windows desktops, office applications, networking and working with Microsoft Active Directory Services
Comprehensive understanding of PC/Windows and/or Mac computing environments including hardware and software
Demonstrated ability to research and implement solutions to technical problems in an efficient and logical manner.
Experience in the provision of client support services via a service desk to clients of varying computer expertise.
Excellent communication skills as well as the ability to work harmoniously as part of a team and be able to work with minimal supervision
Personal Qualities:
Strong client focus and genuine desire to assist
Analytical skills
Persistence
Good communication