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Nowadays we have new implementing plans for management. The different theories of management are: classical, behavioral, quantitative and quality management theory, systematic and contingency management theory.
The classical management theory focuses on finding the “one best way” to accomplish and manage task (p.37,2008. W.Plunkett, R. Attner, G. Allen). The behavioral management theory recognizes employees as individuals with real human needs. It is very important for the manager to establish trusted relationships and value his/her employees. Successful leader will put his staff first. Good communication with employees- key to success! From my personal experience, I had bad first-level management in our department. The most important, I felt that, they are using employees as a machine in the factory, like in old days practices. There were no communication connection between workers and “the boss”. All they wanted to know your working schedule: “When are you coming to work or can you stay late today? “ I could not work there for a long time. There was no teamwork feeling and very poor customer service.
Now, I have a better place to work, where the leaders appreciate and value you. I definitely have closer relationship with management. Our manager has a good communication skills, she creates a warm, productive atmosphere. We solve problems together as a team. I am proud to say that we only get a positive feedback from our customers.
The quantitative management theory uses mathematical tools to help plan, control and analyze nearly everything in an organization. Quality management process is leading to ability to meet the needs of the customers. Total quality comes from satisfied customers. The systems management theory powers that an organization