Delivering Success Tesco
Management Case Study Delivering Success: How Tesco is Managing, Measuring and Maximising its Performance
For more information please visit: www.ap-institute.com
Delivering Success: How Tesco is Managing, Measuring and Maximising its Performance
API Case Study
Delivering Success: How Tesco is Managing, Measuring and Maximising its Performance
By Bernard Marr
Abstract: Tesco is one of the world’s most successful companies. This case study outlines how this world-leading retailer is managing, measuring and maximising its performance. It describes the performance framework used to manage the business globally, outlines how the performance framework is being cascaded and communicated, and illustrates how Tesco is engaging its employees in performance management. In addition, it highlights Tesco’s approach to collecting the right data and its ability to turn this data into customer and business relevant decisions.
Version: 23 June 2009 Bernard Marr is the Chief Executive and Director of Research at the Advanced Performance Institute. E-mail: bernard.marr@ap-institute.com The Advanced Performance Institute (API) is a world-leading independent research and advisory organisation specialising in organisational performance. It provides expert knowledge, research, consulting and training to performance orientated companies, governments and not-for-profit organisations across the globe. For more reading material or information on how the API might be able to help your organisation please visit: www.ap-institute.com How to reference this case study: Marr, B. (2009) Delivering Success: How Tesco is Managing, Measuring and Maximising its Performance, Management Case Study, The Advanced Performance Institute (www.ap-institute.com).
© 2009 Advanced Performance Institute, BWMC Ltd. (All rights reserved) www.ap-institute.com
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Delivering Success: How Tesco is Managing, Measuring and Maximising its Performance
API Case Study
Delivering Success:
For more information please visit: www.ap-institute.com
Delivering Success: How Tesco is Managing, Measuring and Maximising its Performance
API Case Study
Delivering Success: How Tesco is Managing, Measuring and Maximising its Performance
By Bernard Marr
Abstract: Tesco is one of the world’s most successful companies. This case study outlines how this world-leading retailer is managing, measuring and maximising its performance. It describes the performance framework used to manage the business globally, outlines how the performance framework is being cascaded and communicated, and illustrates how Tesco is engaging its employees in performance management. In addition, it highlights Tesco’s approach to collecting the right data and its ability to turn this data into customer and business relevant decisions.
Version: 23 June 2009 Bernard Marr is the Chief Executive and Director of Research at the Advanced Performance Institute. E-mail: bernard.marr@ap-institute.com The Advanced Performance Institute (API) is a world-leading independent research and advisory organisation specialising in organisational performance. It provides expert knowledge, research, consulting and training to performance orientated companies, governments and not-for-profit organisations across the globe. For more reading material or information on how the API might be able to help your organisation please visit: www.ap-institute.com How to reference this case study: Marr, B. (2009) Delivering Success: How Tesco is Managing, Measuring and Maximising its Performance, Management Case Study, The Advanced Performance Institute (www.ap-institute.com).
© 2009 Advanced Performance Institute, BWMC Ltd. (All rights reserved) www.ap-institute.com
Page 2
Delivering Success: How Tesco is Managing, Measuring and Maximising its Performance
API Case Study
Delivering Success:
References: Marr Bernard (2009), Managing and Delivering Performan How Gov r, g nce: vernment, Pub Sector blic and Not-for-profit Organizations can Measur and Manag what Reallly Matters, Bu s re ge utterworthHeinemann, Oxfor rd.