Deming’ 14 Points for S Management
SAGE Notes
Quality Management
Deming’ 14 Points for s Management
The Secret of Success is Constancy to Purpose.
Benjamin Disraeli Speech [June 24, 1872]
Deming’ 14 Points s Page 1
SAGE Notes
Deming’ Quality Chain Reaction s
Deming’ 14 Points s
Page 2
SAGE Notes
Another view of the Quality Chain Reaction:
Costs decrease because of less rework, fewer mistakes, delays, snags; better use of machine time and materials.
Improve Quality
Productivity improves
Capture the market with better quality and lower price
Stay inbusiness
Provide jobs and more jobs
"So simple!" (Deming)
Deming’ 14 Points s
Page 3
SAGE Notes
Deming 's Fourteen Points for Management:
1 Create constancy of purpose for improvement of product and services Adopt the new philosophy Cease dependence on mass inspection End the practice of awarding business on price tag alone Constantly and forever improve the systems of production and services Institute modern methods of training on the job Institute modern methods of supervision and leadership Drive out fear Break down barriers between departments
2 3 4 5
6 7 8 9
10 Eliminate numerical goals for the work force 11 Eliminate work standards and numerical quotas 12 Remove barriers to pride of workmanship 13 Institute a vigorous programme of education and training for everyone 14 Create a structure in top management that will push every day on the above 13 points.
Deming’ 14 Points s
Page 4
SAGE Notes
Deming’ Fourteen Points for Management s 1: Create Constancy of purpose toward improvement of product and service, with the aim to become competitive, stay in business, and provide jobs. The essence of constancy of purpose is customer orientation. - the answer to the question WHY? Operational definition of customer needs is essential if we are to meet those needs and expectations at a price customers are willing to pay. Essentials that top management must address: • Establish
Quality Management
Deming’ 14 Points for s Management
The Secret of Success is Constancy to Purpose.
Benjamin Disraeli Speech [June 24, 1872]
Deming’ 14 Points s Page 1
SAGE Notes
Deming’ Quality Chain Reaction s
Deming’ 14 Points s
Page 2
SAGE Notes
Another view of the Quality Chain Reaction:
Costs decrease because of less rework, fewer mistakes, delays, snags; better use of machine time and materials.
Improve Quality
Productivity improves
Capture the market with better quality and lower price
Stay inbusiness
Provide jobs and more jobs
"So simple!" (Deming)
Deming’ 14 Points s
Page 3
SAGE Notes
Deming 's Fourteen Points for Management:
1 Create constancy of purpose for improvement of product and services Adopt the new philosophy Cease dependence on mass inspection End the practice of awarding business on price tag alone Constantly and forever improve the systems of production and services Institute modern methods of training on the job Institute modern methods of supervision and leadership Drive out fear Break down barriers between departments
2 3 4 5
6 7 8 9
10 Eliminate numerical goals for the work force 11 Eliminate work standards and numerical quotas 12 Remove barriers to pride of workmanship 13 Institute a vigorous programme of education and training for everyone 14 Create a structure in top management that will push every day on the above 13 points.
Deming’ 14 Points s
Page 4
SAGE Notes
Deming’ Fourteen Points for Management s 1: Create Constancy of purpose toward improvement of product and service, with the aim to become competitive, stay in business, and provide jobs. The essence of constancy of purpose is customer orientation. - the answer to the question WHY? Operational definition of customer needs is essential if we are to meet those needs and expectations at a price customers are willing to pay. Essentials that top management must address: • Establish