Arlene Zapata
BCOM/275
July 21, 2011
Professor James Aiken
Demonstrative Communication Paper “Sending and receiving messages is defined as the process of communication; communication has different meaning to different people. Effective communication between sender and receivers is the shared understanding of information, feeling, thoughts, wants, needs, and the intension of what is being communicated,” according to Cheesebro, O’Connor, and Rios, (2010, p. 5). Communication can be effective, ineffective, positive or negative; and requires listening and responding among the two parties’ receivers and senders. “The communication process model breaks information down into separate parts and using two-dimensional surfaces for inspection; elements include: sender/receiver, encoding, decoding, message, channel, and feedback. Other key points for effective communication is the understanding of barriers, concepts, principles and technology,” according to Cheesebro, O’Connor, and Rios, (2010, p.p. 3-21). In the workplace communication is not avoidable. Communication is the workplace according to Cheesebro, O’Connor, and Rios, is defined as, “the way of making sure that the job get done,” (2010, p. 5). This paper will explain and provide examples’ on demonstrative communication, the language we use to communicate, the effects communication has, and the importance of listening skills, comprehension skills, and responding skills for effective communication. Demonstrative communication includes: “verbal or non-verbal communication between sender and receivers; however, we may express our feeling to other’s non-verbally using different such as facial expression, tone of voice, and body language,” according to Cheesebro, O’Connor, and Rios, (2010, p.p. 3-122). Verbal communication is strait forward and to the point when expressing our view, thought, and feelings in communication. Non-verbal communication shows or indicates our
References: Cheesebro, T., O 'Connor, L., Rios, F., (2010). Communicating in the workplace. Upper Saddle River, NJ: Prentice Hall