Demonstrate understanding of customer service
Demonstrate understanding of customer service.
QCUS3-001
1) Describe how their organisations service offer meets customer expectations.
In this particular type of industry it is impossible to offer some “service offers” that other companies may be able to offer. We can’t offer big sales, buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price, not like some other double glazing companies where they price very high so that they can appear to offer the customer a one off special offer with a discount by bringing the price down. We like to remain fair at all times.
Other types of service offers we do offer though are to do with 10 year guarantees against the windows and doors where we will replace or fix any issues that could occur free of charge.
2) Explain how their organisations service offer is affected by financial and other resource limitations.
The companies’ service offer could be affected by financial and other resource limitations because if we were hoping to give a ‘sale’ on windows and doors and there wasn’t a huge profit gap to start with for us to try this technique out then it would never be beneficial to us, we could ultimately end up losing money. As we are a fair company when it comes to pricing we never over charge or haggle on price, so certain offers wouldn’t really benefit us as a whole. Also, depending on how much money we put aside each year for marketing and promotions could affect the service offer too, as we wouldn’t be able to promote it as well as we would hope to.
3) Identify the impact that their organisations service offer may have on different
People in the service chain.
We honour a satisfaction guarantee with our customers. If the windows or doors have an issue with them we will resolve it free of charge if it is under 10 years. This could have an effect on other people
QCUS3-001
1) Describe how their organisations service offer meets customer expectations.
In this particular type of industry it is impossible to offer some “service offers” that other companies may be able to offer. We can’t offer big sales, buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price, not like some other double glazing companies where they price very high so that they can appear to offer the customer a one off special offer with a discount by bringing the price down. We like to remain fair at all times.
Other types of service offers we do offer though are to do with 10 year guarantees against the windows and doors where we will replace or fix any issues that could occur free of charge.
2) Explain how their organisations service offer is affected by financial and other resource limitations.
The companies’ service offer could be affected by financial and other resource limitations because if we were hoping to give a ‘sale’ on windows and doors and there wasn’t a huge profit gap to start with for us to try this technique out then it would never be beneficial to us, we could ultimately end up losing money. As we are a fair company when it comes to pricing we never over charge or haggle on price, so certain offers wouldn’t really benefit us as a whole. Also, depending on how much money we put aside each year for marketing and promotions could affect the service offer too, as we wouldn’t be able to promote it as well as we would hope to.
3) Identify the impact that their organisations service offer may have on different
People in the service chain.
We honour a satisfaction guarantee with our customers. If the windows or doors have an issue with them we will resolve it free of charge if it is under 10 years. This could have an effect on other people