Deputy Manager Position Analysis

Managers and leaders in health and social care setting have to face not just organisational culture issues but also recognise that everyone is different, and within the staff team and service users should respect and understand different cultures, believes, religions, origins. Within care service across the country there are many employees from different countries and service users that were not born in England. It is a new challenge for leadership and management. For example, service user who is Muslim needs different support that someone who is Catholic.
The other thing is knowledge and qualifications. Expectations related to education is different than used to be. For example, a years ago, if I would like to apply for deputy manager position,
it was fine if I had NVQ3 and the rest of knowledge I would get in practice. Now, QFC level 3 is minimum, the best qualification is level 4 or 5, or 5 in progress. Also, the knowledge about technology is essential. All documents are written on computers now and also there are many tools available at the moment that can support communication systems for service users that have communication difficulties (e.g. tablets, electronic sign boards). To adequate support service users is essential to have a knowledge about those tools.