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Development of Social Performance Indicators

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Development of Social Performance Indicators
DEVELOPMENT OF SOCIAL PERFORMANCE INDICATORS

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COLLABORATION BETWEEN HARVARD KENNEDY BUSINESS SCHOOL AND FIRST MICROFINANCE BANK PAKISTAN

PROJECT REPORT

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Group Members: Submitted to:

Syedda Mariah Atiq Sir Naseer ul Haq

Mahwish Bilal Date:

Mehreen Akhter Saturday,Dec 12,09

Anila Irum

Anum Jamal

ACKNOWLEDGEMENTS

First of all we would like to thank Allah Almighty, by whose Grace; we were able to complete this project in time.

Secondly, we would like to thank Mr. Sheikh Naseer ul Haq who taught us with dedication throughout this semester. Through the numerous assignments she gave throughout the semester and especially this project, we have attained a lot of knowledge.

We would also like to thank the employees of First Micro Finance Bank Head Office situated in Evacuee Trust Building F-5 Islamabad, for their help in answering our questions patiently for our research.

Finally we would like to thank our parents, who have always supported us and through their efforts and prayers, we are where we are today.

May Allah grant us success in our lives and studies

LIST OF ABBREVIATIONS

AKDN Aga Khan Development Network

FMFB-P First Microfinance Bank – Pakistan

MFI Microfinance Institution

MFOs Microfinance Officers

SDC Swiss Agency for Development and Cooperation

SPR Social Performance Research

V/WO Village/Women Organization

INTRODUCTION

The First Microfinance Bank Pakistan (FMFB-P) has established a new Social Performance Research Initiative in collaboration with Harvard University, and with financial assistance from the Swiss Development

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