Abstract
This paper presents a brief history of DHL, its formation in 1969, and its rapid growth in the international courier market. The paper then looks at the history of couriers, express and parcel delivery services, the current status of the company, and future opportunities and challenges for the industry and the company.
DHL: Past, Present, and Future This paper will explain to the reader the courier, express, and parcel delivery service industry with a brief history of how these industries work. After explaining these industries, this piece will go into the history of the global market leader in logistics, DHL. After concluding the brief history of DHL, the majority of this paper will describe DHL’s Express division, the current status of the industry and company, macroeconomic indicators that relate to DHL, and future opportunities and challenges for the industry and the company. Courier services have been around for ages. The word itself is taken from the Spanish word correr, which means to run. A courier can be defined as a messenger, especially one on official diplomatic business. Wikipedia’s Courier article stated the following:
A courier is a person or a company employed to deliver messages, packages and mail. Couriers are distinguished from ordinary mail services by features such as speed, security, tracking, signature, specialization and individualization of services, and committed delivery times, which are optional for most everyday mail services. As a premium service, couriers are usually more expensive than usual mail services, and their use is typically restricted to packages where one or more of these features are considered important enough to warrant the cost.
Different courier services operate on all scales, from specific towns or cities, to regional, national and global services. The world’s largest courier companies are DHL, FedEx, TNT N.V., UPS, and Aramex. These offer services
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