Digital Communication Network

ME - 016

Printed Pages - 3

(Following Paper ID and Ron No. to be filled in your Answer Book)

Roll No.

I

I

I

I

I

B.Tech.
SEVENTH SEMESTER EXAMINATION, 2006 - 07

TOTAL QUALITY MANAGEMENT
Time:

3 Hours

Note:

(i)

Attempt

(ii)

All questions carry equal marks.

(iii)

In case of numerical problems assume data wherever not provided.

(iv)

Be precise in your answer.

1.

Total Marks:

100

ALL questions.

Attempt any two parts of the following:

(10x2=20)

(a)

(b)

Why is inspection important in an industry?
Describe the various types of inspection methods.

(c)

2.

How the quality of a service organization can be improved? Discuss the Deming's 14 points for managing never-ending improvement.

Discuss the various human factors that may affect the quality of a manufacturing organization.

Attempt any two parts of the following:
(a)

ME - 016

(10x2=20)

What do you mean by cost of quality? Discuss various types of cost related to quality. How the total quality costs can be optimized for an organiza tion.

1

[Turn Over

(b)

(c)

Describe briefly the following:
(i) quality planning
(ii) quality audit
Describe with suitable diagram, how quality can be controlled in a production environment.
Wha t are the functions of a quality control department ?

3.

Attempt any two parts of the following:
(10x2=20)
(a) For the past six days, samples (weights) were
--/taken for a process. Using the data given, create mean and range control charts for the process
Day of control
Sample values
Saturday
22, 19, 20
Sunday
21, 20, 17
Monday
16, 17, 18
Tuesday
20, 16, 21
Wednesday
23, 20, 20
Thursday
19, 16, 21
Assume Friday's samples as 15, 14 and 21, and using the chart constructed, find whether the process is in control ?
(b) What is process capability? How it is measured?
(c) What are various types of charts used for controlling quality?