Dilemma at Devil's Own
INTRODUCTION:
The following analysis is based on a case of dilemma a girl called Susan is suffering from. Susan is a business student at Mt. Eagle College. She has a part time job in the campus snack bar, The Devil’s Den. There are some happenings which is pricking her at work. The employees were allowing their friends to take free food from the Den and the employees themselves were also taking food in large quantities when leaving their shifts. According to her the main causes of this problem were that the employees were not being paid handsomely, there was easy access to the unlocked storage room door and the inventory was poorly controlled. There was weak supervision by the student managers and there were no written rules or guidelines. The employees who observed this never challenged anyone because they feared the loss of friendship or being boycotted by their colleagues. At work, during the day there were no student managers to supervise, instead a full-time manager was employed by the management to supervise the Den. The attrition rate of employees were high which indicated that the job qualifications and the selection process for getting employed were minimal. The employees were not even given adequate training at work which acted as the icing on the cake. Due to this reason the student employees did not realise their true sense of responsibilities, were inefficient at work and did not take pride in their jobs. The other thing bothering Susan was that the management was unaware of this problem and thus could not take any corrective action for the same. The management had no reported significant losses and had no track of the inventory. Due to this reason Management did not threaten employees with job loss, neither did they provide employees with supervision at work.
At the same time it is mentioned that Susan interacts with her close friend, Mack, a student manager at the Den. She mentions him the wrongdoings happening at the Den. We see that Mack is
The following analysis is based on a case of dilemma a girl called Susan is suffering from. Susan is a business student at Mt. Eagle College. She has a part time job in the campus snack bar, The Devil’s Den. There are some happenings which is pricking her at work. The employees were allowing their friends to take free food from the Den and the employees themselves were also taking food in large quantities when leaving their shifts. According to her the main causes of this problem were that the employees were not being paid handsomely, there was easy access to the unlocked storage room door and the inventory was poorly controlled. There was weak supervision by the student managers and there were no written rules or guidelines. The employees who observed this never challenged anyone because they feared the loss of friendship or being boycotted by their colleagues. At work, during the day there were no student managers to supervise, instead a full-time manager was employed by the management to supervise the Den. The attrition rate of employees were high which indicated that the job qualifications and the selection process for getting employed were minimal. The employees were not even given adequate training at work which acted as the icing on the cake. Due to this reason the student employees did not realise their true sense of responsibilities, were inefficient at work and did not take pride in their jobs. The other thing bothering Susan was that the management was unaware of this problem and thus could not take any corrective action for the same. The management had no reported significant losses and had no track of the inventory. Due to this reason Management did not threaten employees with job loss, neither did they provide employees with supervision at work.
At the same time it is mentioned that Susan interacts with her close friend, Mack, a student manager at the Den. She mentions him the wrongdoings happening at the Den. We see that Mack is