Dominos Malaysia Mobile App

Table of Contents Stage 1 User Profiling and Task Analysis 3 What is User Profiling? 3 Who is a user? 3 User Requirement 3 Usability Engineering Lifecycle 4 Category of Users 5 Novice User 5 Intermediate User 5 Expert User 5 Stakeholders 6 Primary Stakeholders 6 Secondary Stakeholders 6 Tertiary Stakeholders 6 Facilitating Stakeholders 7 Data Gathering techniques 8 Interview 8 Questionnaire 8 Observation 10 Task Analysis 11 Hierarchical Task Analysis 11 Conclusion 12 Data Gathering 13 Interview 13 Sample of Interview questions 13 Analysis and Impact 14 1st type of Interviewee (Novice user) 14 2nd Type of interviewee (intermediate user) 17 3rd type of interviewee (Expert User) 19 Reason for using Interview 20 Participants used 20 Analysis of Data Gathered 21 Requirements 22 1st type of Interviewee (Novice user) 22 2nd Type of interviewee (intermediate user) 22 3rd type of interviewee (Expert User) 22 Hierarchical Task Analysis 23 Task Analysis 25 STAGE 2: USABILITY GOALS AND COMPETITIVE ANALYSIS BY APAAR MAST 26 Relevancy of usability: 26 Usability goals 28 Relationship between Usability Goals and User type 29 DESIGN PRINCIPLES 29 Selection of usability goals 31 Competitive analysis 33 CONCLUSION BY APAAR MAST 35 Group Part Stage-2 37 Parallel design 42 43 Screenshots and the strategy behind each of them: 46 1. Visibility of the application 61 2. Desired goals 63 3. Consistency and standards 64 4. Recovery from Errors 65 5. Flexibility and minimalist design 67 67 6. Help and Documentation 68 Heuristic Evaluation 70 Impact 71 Reference 73

Stage 1 Individual part by Haider Omar Ibrahim Bahemia
Stage 1 User Profiling and Task Analysis
What is User Profiling?
“….. the user profile is a method of presenting data from studies of user characteristics” (Janhager, 2005). User profiling is to gather information about the user and user