DOMINO’S SIZZLES WITH PIZZA TRACKER
1. What kinds of systems are described in this case? Identify and describe the business processes each supports. Describe the inputs, processes, and outputs of these systems.
ANS: Transaction processing system
They taking and customizing orders using a touch-screen interface, maintaining sales figures, and compiling customer information.
Input: Customer orders, purchase orders etc. Processes: store the record into their database Output: income statement, customer information, sold information and delivery information.
Management information system Input: data from TPS Processes: use the data to summarize into report. Output: the report present the employee performance, the time to make pizza and delivery to customers. Besides, report present the profit and loss. Decision support system Input: data from TPS and external data Processes: managers analyze data. Output: analyze customer’s favor and sales feature. Managers analyze past and forecast the future trend.
2. How do these systems help Domino’s improve its business performance?
ANS: Domino’s proprietary point-of-sale system, Pulse, is an important asset in maintaining consistent and efficient management functions in each of its restaurants. The system can store information then make information accuracy, improved customer service, reduced mistakes, and shorter training times and reduce business cost. The system help company to increase customer satisfaction. 3 .How did the online pizza ordering system improve the process of ordering a Domino’s pizza?
ANS: The system allow customers to order pizza anywhere if they have Internet. Customers can order pizza based on watch a simulated photographic version of their pizza as they customize its size, sauces, and toppings. The image changes with each change a customer makes. Then, once customers place an order, they are able to view its progress online with Pizza Tracker. Pizza Tracker displays a
ANS: Transaction processing system
They taking and customizing orders using a touch-screen interface, maintaining sales figures, and compiling customer information.
Input: Customer orders, purchase orders etc. Processes: store the record into their database Output: income statement, customer information, sold information and delivery information.
Management information system Input: data from TPS Processes: use the data to summarize into report. Output: the report present the employee performance, the time to make pizza and delivery to customers. Besides, report present the profit and loss. Decision support system Input: data from TPS and external data Processes: managers analyze data. Output: analyze customer’s favor and sales feature. Managers analyze past and forecast the future trend.
2. How do these systems help Domino’s improve its business performance?
ANS: Domino’s proprietary point-of-sale system, Pulse, is an important asset in maintaining consistent and efficient management functions in each of its restaurants. The system can store information then make information accuracy, improved customer service, reduced mistakes, and shorter training times and reduce business cost. The system help company to increase customer satisfaction. 3 .How did the online pizza ordering system improve the process of ordering a Domino’s pizza?
ANS: The system allow customers to order pizza anywhere if they have Internet. Customers can order pizza based on watch a simulated photographic version of their pizza as they customize its size, sauces, and toppings. The image changes with each change a customer makes. Then, once customers place an order, they are able to view its progress online with Pizza Tracker. Pizza Tracker displays a