The one of the macro problems Wengart Aircraft is having is that they are the second largest company in the industry but are only ranked sixth in profitability (Brown, 2011). Wengart gets a large amount of contracts but they are spending a lot of money reworking most of the aircrafts after they come off of the production line. Another problem is the quality of their aircrafts is in question with the Secretary of Defense and other private customers. The Secretary of Defense has gone as far to say if there is not an improvement in quality they will start holding portions of their payments as penalties. This would not be good because Wengart is already struggling to make profits due to the poor quality of work. In order to fix these problems Ralph Larsen the president of Wengart has brought in an organization development practitioner to help him understand the TQM that the Department of Defense wants him to implement. This leads to the biggest problem Wengart is facing because after the practitioner makes his points, Larsen thinks that the TQM is common sense and that Wengart is already doing most of the points. Larsen than calls a meeting of his vice presidents and put Kent Kelly in charge of the program, even after one of the vice presidents suggested Larsen be in charge of the program because the TQM should be a joint project meaning the human resources and production departments work together. Larsen however did not feel that he had the time to be in charge of the program because he wanted to concentrate his efforts to increasing profits. After the meeting Kelly sends a memo to Allan Yoshida explaining the TQM program, with that information Yoshida calls a meeting of manager and line supervisors to give them the details of the TQM program. Yoshida than went and email all employees an outline of the TQM plan and told them to ask their managers or supervisor for more details if they had questions. After that rumors began to…
Dr. Daniel Hale Williams was considered a pioneer in radical heart surgery and in the establishment of Provident Hospital in Chicago.…
Dr. Eli Jones is a graduate of Texas A & M College, where he received a Bachelor’s Degree in Journalism and a PhD in Business. He is a native of Houston, Texas and now resides in Baton Rouge, Louisiana. Dr. Jones is currently Dean of LSU’s E.J. Ourso College of Business and the E.J. Ourso Distinguished Professor of Business.…
In a “systems effect” all people in an organization are affected by at least one other person, and each person affects the whole group or organization. By using a system approach to business, Gore and Associates develop high-performing individuals and groups. Individuals and groups are the foundation of an organization and human relations is the foundation of supporting performance. By understanding the company as a whole, but also by what each individual does to play part to the company’s overall growth and wealth, they can really take a whole new prospective look at how even the smallest matter can change the whole outlook on the company, and how each individual plays part in the success of the business.…
The Siegel, et al. v. Ford Motor Company case embodies an illustration of how performance management systems can be misrepresented or abused. In many cases, large companies are simply trying to rid themselves of those not performing or those who show an unlikely ability to develop their performance over time. Employees who are not productive can significantly increase the operational expenses and can even have a damaging impact on employee morale and job gratification, if others are obligated to work with such employees for a long time…
An organization’s management roles can be quite different and diverse, depending on the industry, its culture and the ultimate goals of the organization. Managers on different levels of an organization play several roles and exercise multiple skills as they effectively and efficiently, integrate the work of people through planning, organizing, leading and controlling. Historically, there are three key management viewpoints: classical, behavioral and quantitative. To be an exceptional manager, it is essential to embrace a viewpoint that works best in utilizing resources and motivating employees to achieve goals successfully and deliver results.…
Who is Dr. Carter G. Woodson? Dr. Woodson, Known formally as “The Father of Black History”, was the first son out of nine children born to former slaves, Anna Eliza & James Woodson in 1875 in New Canton, Virginia. At a young age, Dr. Woodson would work as a sharecropper and a miner just so that he could help provide for his family. He attended High School in West Virginia in his late teen years at the age of 20. Dr. Woodson excelled during high school, which resulted in him graduating and receiving his high school diploma from a 4-year school in just 2 years. Dr. Woodson then attended the University of Chicago. Before he attended the University of Chicago, (where he received his bachelor’s and master’s degree) Dr. Woodson Berea College in Kentucky where he worked for the U.S. government as an education superintendent in the Philippines. In 1912, Dr. Woodson then attended Harvard University, where he would then receive his doctorate’s degree; thus becoming the second African American to earn a Ph.D. after W.E.B. Du Bois. After schooling, Dr. Woodson then turns his direction towards the field of African American history in hopes that this subject was taught in schools and studied by scholars. Three years after receiving his doctorate’s Woodson helped find the Association for the Study of Negro Life & History. This program had the goal of placing African-Americans historical contributions front and center. It was not until 1916, when Dr. Woodson established the Journal of Negro History, a scholarly publication. In 1921, Woodson formed the African-American owned Association publishers press; this led to his publication of more than a dozen books over the years. In 1926 during the month of February, Woodson brought together many organizations to partake in a program, which surrounded the study of African-American history, with Negro history week. Negro week was then expanded and…
This book focuses on breaking these standards, challenges the norm that today’s managers have laxed into; every page is a veritable treasure chest of pithy and concise quips, valuable statistics, and at some points, moving stories of transformation and learning. “First” introduces and backs up a new way of thinking. Replace “Don’t play favorites” with “great managers invest in their best”. “People can make anything of themselves”, becomes…
The first principle is everyone makes a difference. It doesn’t matter how large an organization is, an individual can still make a difference. Nobody can prevent you from being exceptional. (Sanborn, 2004) I’m reminded of an individual who I hired while he was still in high school. At the age of sixteen, Randy was one of the hardest working people in our manufacturing plant. His initial job was sweeping floors within the sewing department of the facility. He was happy to be there and glad to have a job. Working in one of the lowest level jobs within the organization gave pride and meaning to this young man. His hard work and positive attitude eventually took his position to department head of our knitting operation. We see this same frame of mind with Fred the Postman. By making a positive difference in the lives of others, individuals like Fred and Randy are what every co-worker or customer enjoys. Setting a higher standard is more challenging than simply achieving the status quo. Withstanding the criticism of those who are threatened by your achievement depends not on your title, but on your attitude. (Sanborn, 2004)…
This framework implements a process that requires managers to rank their employee performances into three categories; the top 20 percent, the middle 70 percent and the bottom 10 percent. It also requires managers to act on this performance rankings…
Abstract: Managing only for results leads to crises, say Bert De Reyck and Zeger Degraeve. Reward people for the decisions they make, not just for the results they create.…
Force ranking is a performance intervention, which can be defined as an evaluation method of forced distribution where managers are required to distribute ratings for those being evaluated into a pre-specific performance distribution ranking (Cooper and Argiris, 2011). Meisler defines force ranking “as a workforce-management tool based on the premise that in order to develop and thrive, a corporation must identify its best and worst performers, then nurture the former and rehabilitate and/or discard the latter. It's an elixir that in these slow-growth times has proved irresistible to scores of desperate corporate chieftains - but indigestible to a good many employees".…
The case study presents an interesting concept of organizational behavior and performance measurement systems. The CFO and Chief Administrative Officer of Rainbarrel products, Hiram Phillip was very confident about the changes he brought in Rainbarrel. He had been in the company for only a year and had done lots of infrastructural changes. Some of the changes included cost cutting in budget, headcount reductions of 10 % across all units, introducing the ‘wall of shame’ policy for customer care representatives, on time shipment policy. He felt, according to his metrics and figures, he had single handedly improved the company’s performances by leaps and bounds. And today was the day where he would present his numbers to the executives in the corporate executive council meeting. Hiram was applauded by the CEO Keith Randall in the meeting and everything looked good and positive until when certain information started coming out. It came to light for instance the, Research and Development department had developed a breakthrough product that was not being brought to market as quickly as it should have been—because of Hiram's inflexible budgeting process. An employee survey showed that workers were demoralized. The customers were unhappy and were complaining about Rainbarrel’s service.…
Hales, C. P. (1986). What Managers Do? A Critical Review of the Evidence. Journal Of Management Studies, 23(1), 88-115.…
William Edwards Deming (October 14, 1900 – December 20, 1993) was an American statistician, professor, author, lecturer and consultant. He is perhaps best known for the "Plan-Do-Check-Act" cycle popularly named after him. In Japan, from 1950 onwards, he taught top management how to improve design (and thus service), product quality, testing, and sales (the last through global markets)[1] through various methods, including the application of statistical methods.…