Dysfunctional Team
tHe old softy
tHe scaRedy-cat tHe “fluffy”
MR. sPock
tHe PeRfectionist tHe MacHo Man
tHe wallfloweR
tHe Pollyanna
tHe egotist
tHe undeRdog
Paul Friedman
difficult
PeoPle
Revised edition
The Smart Choice®
How to deal witH
SkillPath Publications
SkillPath Handbook Series
i
Difficult People
How To Deal With
Revised Edition
Difficult People by Paul Friedman
How To Deal With
SkillPath Publications, Inc. Mission, Kansas
©1989, 1994 by SkillPath Publications, Inc., 6900 Squibb Road, Mission, Kansas 66202. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the written prior permission of SkillPath Publications, Inc.
Editor: Kelly Scanlon Cover and Book Design: Rod Hankins Cartoons: Charlie Podrebarac
Library of Congress Catalog Card Number: 95-71720 ISBN 1-878542-77-X
10 9
8
7
6
5
4
3
2
1
95
96
97
98
99
Printed in the United States of America
Contents
Introduction ................................................................................. ix
1 What Makes People Difficult? ..............................1 Exercise 1: Identifying Your People Network ........................................... 2
Exercise 2: Identifying Difficult Behavior and Setting Goals ................ 4 Behavior ....................................9 2 Changing Difficult................................................................... 12 Exercise 3: Blaming Patterns Exercise 4: Analyzing the Problem.......................................................... 14 Exercise 5: Implementing Your Own Plan ............................................. 20 ................................................ 21 3 Preventing DifficultiesDifficulties................................... 38 Exercise 6: Strategies for Preventing
tHe scaRedy-cat tHe “fluffy”
MR. sPock
tHe PeRfectionist tHe MacHo Man
tHe wallfloweR
tHe Pollyanna
tHe egotist
tHe undeRdog
Paul Friedman
difficult
PeoPle
Revised edition
The Smart Choice®
How to deal witH
SkillPath Publications
SkillPath Handbook Series
i
Difficult People
How To Deal With
Revised Edition
Difficult People by Paul Friedman
How To Deal With
SkillPath Publications, Inc. Mission, Kansas
©1989, 1994 by SkillPath Publications, Inc., 6900 Squibb Road, Mission, Kansas 66202. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the written prior permission of SkillPath Publications, Inc.
Editor: Kelly Scanlon Cover and Book Design: Rod Hankins Cartoons: Charlie Podrebarac
Library of Congress Catalog Card Number: 95-71720 ISBN 1-878542-77-X
10 9
8
7
6
5
4
3
2
1
95
96
97
98
99
Printed in the United States of America
Contents
Introduction ................................................................................. ix
1 What Makes People Difficult? ..............................1 Exercise 1: Identifying Your People Network ........................................... 2
Exercise 2: Identifying Difficult Behavior and Setting Goals ................ 4 Behavior ....................................9 2 Changing Difficult................................................................... 12 Exercise 3: Blaming Patterns Exercise 4: Analyzing the Problem.......................................................... 14 Exercise 5: Implementing Your Own Plan ............................................. 20 ................................................ 21 3 Preventing DifficultiesDifficulties................................... 38 Exercise 6: Strategies for Preventing
Bibliography: 6900 Squibb Road • P.O. Box 2768 Mission, KS 66201-2768 ©1989, 1994 SkillPath Publications Printed in the USA