effect of workforce diversity on employee performance in anorganization

EFFECT OF WORKFORCE DIVERSITY ON EMPLOYEES PERFORMANCE IN AN ORGANIZATION

(CASE STUDY OF NATIONAL BANK)

SALAHDIN ALINOOR SHABURE
BUS-1-4976-3/2011

RESEARCH PROPOSAL SUBMITTED TO THE KENYA METHODIST UNIVERSITY IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE AWARD OF A BACHELOR OF BUSINESS ADMINISTRATION
KENYA METHODIST UNIVERSITY

NOVEMBER 2013 DECLARATION

I declare that this research project proposal is my original work and has not been presented to any other examination body. No part of this research should be reproduced without my consent or that of the Kenya Methodist University

Name: SALAHDIN ALINOOR SHABURE
Signature……………Date……………..

Declaration by the supervisor

This research project proposal has been submitted with my approval

Name: CAROLINE NTARA Signature…………………..Date………………...

DEDICATION
I dedicate this project to my entire family, for the support that they have given me throughout this project.
ACKNOWLEDGEMENTS

My appreciation goes to those who have helped me in the completion of this research proposal. Many thanks go to my supervisor CAROLINE NTARA for her constant correction and guidance until the submission of this proposal.
My appreciations also go to my parents who have immensely supported my academic life. To those who I might have forgotten, am gracious for your support and God bless.

TABLE OF CONTENTS

DECLARATION ii
DEDICATION iii
ACKNOWLEDGEMENTS iv
LIST OF TABLES vii
LIST OF FIGURES viii
ABSTRACT ix

CHAPTER ONE 1
1.0 INTRODUCTION 1
1.1 BACKGROUND INFORMATION 1
1.2 STATEMENT OF THE PROBLEM 2
1.3 GENERAL OBJECTIVE 3
1.3.1 Specific objective 3
1.4 RESEARCH QUESTIONS: 3
1.5 SIGNIFICANCE OF THE STUDY 4
1.6 SCOPE OF THE STUDY 4
1.7 DEFINITION OF TERMS 5

CHAPTER TWO 6
2.0 LITERATURE REVIEW 6
2.1 INTRODUCTION 6
2.2 THEORETICAL REVIEW 6
2.2.1 SOCIAL IDENTITY THEORY 6
2.2.2 EXPECTATION STATE THEORY 7
2.2.3 SOCIAL EXCHANGE THEORY 8
2.3

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