Effective and Ineffective listening
Effective and Ineffective Communication
There are many effective communication strategies in everyday life. For instance effective communication helps us better understand a person or situation and enables us to resolve differences, building trust, respect, and problem solving. As simple as communication seems, much of what we try communication with to others, and what others try to communicate to us, gets misunderstood which can cause conflict and frustration in personal and professional relationships. Listening is one of the most important aspects of effective communication. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they are communicating. You can make the speaker feel heard and understood, which can help build a stronger, deeper connection between two people. When creating a safe environment people are able to express ideas, opinions, feelings, and or problem solve in creative ways. Saving time by helping clarify information avoids conflict and misunderstanding. And also relieving negative feelings can allow for real understanding or problem solving to begin. Some of these keys of effective communication can be used in examples of everyday life. Under my observation in my work establishment there is much customer service that is used with my coworkers. There was one customer who came in wondering around the store looking aimlessly at various items in a confused matter. My 6 co-worker noticing his gestures gave her the idea that maybe he is looking for something that we may or may not have. So she went up to him and kindly asked him, “Is there anything I can help you with or can I help you look for something?” And to that response made him at ease and his worrisome demeanor faded and asked her, ‘where the diapers were?’ She replied, ‘no problem I can show you where they are.’ She led him over to the aisle where the
There are many effective communication strategies in everyday life. For instance effective communication helps us better understand a person or situation and enables us to resolve differences, building trust, respect, and problem solving. As simple as communication seems, much of what we try communication with to others, and what others try to communicate to us, gets misunderstood which can cause conflict and frustration in personal and professional relationships. Listening is one of the most important aspects of effective communication. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they are communicating. You can make the speaker feel heard and understood, which can help build a stronger, deeper connection between two people. When creating a safe environment people are able to express ideas, opinions, feelings, and or problem solve in creative ways. Saving time by helping clarify information avoids conflict and misunderstanding. And also relieving negative feelings can allow for real understanding or problem solving to begin. Some of these keys of effective communication can be used in examples of everyday life. Under my observation in my work establishment there is much customer service that is used with my coworkers. There was one customer who came in wondering around the store looking aimlessly at various items in a confused matter. My 6 co-worker noticing his gestures gave her the idea that maybe he is looking for something that we may or may not have. So she went up to him and kindly asked him, “Is there anything I can help you with or can I help you look for something?” And to that response made him at ease and his worrisome demeanor faded and asked her, ‘where the diapers were?’ She replied, ‘no problem I can show you where they are.’ She led him over to the aisle where the