Effective Communication in the Workplace
Effective Communication in the Workplace
Effective communication in the workplace is essential for so many reasons. To competently get task relayed and executed, it is imperative that both employers and employees are on the same page. This ensures the desired completion of tasks and results. There can be a number of communication errors that can transpire from the formulation of tasks to their reception and execution. It is our job as professionals to mitigate those errors. This passage will provide an example of effective communication in a business setting, how it was effective and how it impacted the business in a successful manner.
I have been employed with Target for three months now. In my time, I have noticed several breakdowns in the lines of communication between sales floor representatives and supervisors. This leads to confusion and frustration for both parties. One of the things I admire about Target however, is their open door policy. For the most part, supervisors will make an attempt to receive feedback and suggestions from sales floor representatives. We have daily team huddles to discuss sales goals, up-selling and other concerns. Outside of these means of communication between the supervisors and team members, concerns can be expressed in two other ways. A suggestion box and direct communication with a supervisor in a private setting. In this particular scenario, I chose the latter.
At the beginning of my shift, I was approached by my supervisor Deb. We had a routine visit from a regional manager that would be working with us that day. Deb introduced me to her and both gave me specific tasking in a department of the store. Half an hour into my task, Deb asked me to stop what I am doing and continue working in another department. This could be perceived as another breakdown in communication, except for the simple fact that she was present at the time the regional manager gave me my assignment. I assumed, another mistake, that this was an updated
Effective communication in the workplace is essential for so many reasons. To competently get task relayed and executed, it is imperative that both employers and employees are on the same page. This ensures the desired completion of tasks and results. There can be a number of communication errors that can transpire from the formulation of tasks to their reception and execution. It is our job as professionals to mitigate those errors. This passage will provide an example of effective communication in a business setting, how it was effective and how it impacted the business in a successful manner.
I have been employed with Target for three months now. In my time, I have noticed several breakdowns in the lines of communication between sales floor representatives and supervisors. This leads to confusion and frustration for both parties. One of the things I admire about Target however, is their open door policy. For the most part, supervisors will make an attempt to receive feedback and suggestions from sales floor representatives. We have daily team huddles to discuss sales goals, up-selling and other concerns. Outside of these means of communication between the supervisors and team members, concerns can be expressed in two other ways. A suggestion box and direct communication with a supervisor in a private setting. In this particular scenario, I chose the latter.
At the beginning of my shift, I was approached by my supervisor Deb. We had a routine visit from a regional manager that would be working with us that day. Deb introduced me to her and both gave me specific tasking in a department of the store. Half an hour into my task, Deb asked me to stop what I am doing and continue working in another department. This could be perceived as another breakdown in communication, except for the simple fact that she was present at the time the regional manager gave me my assignment. I assumed, another mistake, that this was an updated
References: Kelly, McGowan & Williams (2014) BUSN Introduction to Business: Business Communication