Effective Technology Acceptance in Erp Implementation Projects Through Training & Education

Effective Technology Acceptance in ERP Implementation Projects through Training & Education

Abstract: Many firms are implementing enterprise resource planning (ERP) systems. The expensive nature of these systems requires that effective usage of these systems be attained in order for an organization to derive the expected benefits from the technology. Nearly all ERP implementation projects requires a well established Project Management (PM).We made a survey about SAP enterprise resource planning implementations at a division of a major pharmaceutical manufacturing company in order to determine adequate training& education methods for effective and efficient ERP implementation. In this research our focus is training and education phase of ERP implementation project. In order to analyze the effects of training and methods for adequate training for effective ERP implementation projects; we conducted interviews with the employees after their ERP training process and representatives of global training companies.

Keywords: Education & Training, Technology Acceptance Model, ERP Implementation, Project Management, Critical Success Factors

I. INTRODUCTION

Today no one would dispute that information technology (IT) has become the most important cornerstone of an enterprise’s ability to successfully compete in the global marketplace. As IT power and presence have expanded, companies have started viewing it as a competitive advantage rather than costs, even more critical to their success. ERP software package, as one of the most important IT systems is now gaining the universal attention from most enterprise worldwide. Market researcher International Data Corp (IDC) predicted a compound annual growth of 11% for the worldwide ERP market from 2001 to 2006, reaching US$39.6 billion at the end of the forecast period. Bingi et al. (1999) suggest that implementing an ERP system is a careful exercise in strategic thinking, precision planning, and negotiations with

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