Effectiveness of Contract Monitoring in Public Organization

ASSESSMENT ON FACTORS HINDERING QUALITY ATTAINMENT IN LOCAL PURCHASING A CASE STUDY OF TANESCO

APRIL, 2010

ASSESSMENT ON FACTORS HINDERING QUALITY ATTAINMENT IN LOCAL PURCHASING A CASE STUDY OF TANESCO

By

MARY F MLAY

CR NO 027253

Research report Submitted in Partial /Fulfillment of the Requirements for the Award of Certified Procurement and supplies Professional (CPSP) of the Procurement and supplies professional and technicians Board

ARPIL, 2010

TABLE OF CONTENTS

CERTIFICATION iv

DECLARATION iv

COPYRIGHT iv

ACKNOWLEDGEMENT. iv

ABSTRACT. iv

ACRONMYS iv

CHAPTER ONE 4

1.0 INTRODUCTION 4

1.1 BACKGROUND OF THE PROBLEM 4

1.2 STATEMENT OF THE PROBLEM 4

1.3 OBJECTIVE OF THE STUDY 4

1.3.1 GENERAL OBJECTIVE: 4

1.3.2 SPECIFIC OBJECTIVES: 4

1.4 RESEARCH QUESTIONS 4

1.5 SIGNIFICANCE OF THE STUDY 4

1.6 LIMITATION OF THE STUDY 4

1.7 DELIMITATION OF THE STUDY 4

LITERATURE REVIEW 4

2.1 INTRODUCTION 4

2.2 DIFFERENT DEFINITIONS OF QUALITY 4

2.3 TYPES OF QUALITY 4

I. QUALITY DETERMINATION 4

II. QUALITY DESCRIPTION 4

2.5.0 CONCEPTUAL FRAME WORK 4 2.5.1 RESEARCH VARIABLES 4 2.5.2 INDEPENDENT VARIABLES 4 2.5.3 DEPENDANT VARIABLES 4 2.5.4 OUTCOME 4

CHAPTER THREE 4

RESEARCH METHODOLOGY 4

3.0 INTRODUCTION 4

3.2 AREA OF STUDY 4 3.3 DESIGN OF THE STUDY 4

3.4 THE TARGET POPULATION OF THE STUDY 4

3.5 SAMPLING PROCEDURES AND SAMPLE SIZE. 4

3.6 DATA COLLECTION TECHNIQUES 4

3.6.1 QUESTIONNAIRE 4

3.6.2 INTERVIEW 4

3.6.3 OBSERVATION 4

3.6.4 DOCUMENTARY 4

3.7 DATA ANALYSIS 4

3.7.1 EDITING 4

3.7.2 CODING 4

3.8 SUMMARY, CONCLUSION AND RECOMMENDATIONS 4

CHAPTER FOUR 4

RESEARCH FINDINGS, DISCUSSION AND ANALYSIS 4

4.0 INTRODUCTION 4

CHAPTER FIVE 4

5.0 SUMMARY RECCOMMENDATION AND CONCLUSION 4

5.1 SUMMARY