PERFORMANCE: A CASE STUDY OF NAKURU WATER AND SANITATION
SERVICES COMPANY (NAWASSCO)
MUKIRA NEWMAN GITONGA
GMB/NE/0076/01/11
A Research Project Submitted to the School of Business in Partial Fulfillment of the
Requirements for the Award of the Degree of Masters in Business Administration,
(Strategic Management)
KABARAK UNIVERSITY
JUNE, 2013
DECLARATION
This project is my original work and has not been presented for a degree in any other University or institution of higher learning.
Signature …………………………………… Date ……………………………………
Newman Mukira
GMB/NE/0076/01/11
Recommendation
This project has been submitted with our approval as University supervisors
Signature ………………………………… Date ……………………………………
Dr. Maina Waiganjo
Lecturer, School of Business, Kabarak University
Signature……………………………………Date……………………………………
Dr. Isaac Ochieng
Lecturer, School of Business, Laikipia University
Signature……………………………………Date……………………………………
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ACKNOWLEDGEMENTS
My great appreciation and thanks goes to the Almighty God for his abundant grace throughout the research period. Secondly, it was my good fortune to have benefited greatly from the excellent supervision of Dr. Maina Waiganjo who tirelessly read, guided and encouraged me in this research project and Dr. Isaac Ochieng who helped me come up with the research concept. I equally salute the staff of Kabarak University, Town campus especially the Librarian and the IT department for availing relevant journal articles. I am also indebted to my dear friends Mr.
Lemomo who worked with me day and night in coming up with this project, Tyson who helped me with the typing of the project and Miss Judy whose moral support was encouraging on many occasions. I am greatly indebted to my colleagues at the Office of the President for making valuable contributions and observations as I prepared this research project. May the Almighty
God bless them abundantly.
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DEDICATION
I dedicate this
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