Efficient Management of Housekeeping
Introduction to Housekeeping
OBJECTIVES: In this chapter you will learn to
–
•Explain the importance of good housekeeping for customers, employees and the hotel.
•Learn housekeeping quality control
•Discuss key positions within the department, their responsibilities and organization Efficient Management of Housekeeping:
• Efficiently managed housekeeping departments ensure the cleanliness, maintenance and aesthetic appeal of lodging properties.
• The housekeeping department not only prepares clean guest room on a timely basis for arriving guests, it also cleans and maintains everything in the hotel. It is said, “Housekeeping is the customers’first impression and last impression”.
1.1 Objectives of Housekeeping: Briefly Speaking
The Following Are The Objectives of The
Housekeeping Department.
1.To ensure all areas are clean at all times
2.To minimize build up of dirt
3.To make customers feel comfortable
4.To clean at the convenient times in the most efficient way
5.To minimize any disruption to customers whilst cleaning 6.To reduce any opportunities of infestation
7.To use good quality, safe cleaning chemicals
8.To promote a healthy and safe environment
Cont..
• To prolong the life of furniture, fixtures and fittings
• To improve the appearance of the operation 1.2 Challenges of The
Housekeeping Department
• Responsibility for the largest volume of area within the hotel
• The largest department in the hotel
• In most cases has the largest departmental staff count in the hotel
• Hard to attract skilled employees
• Hard to retain and or motivate employees
Why It is Important To Have A
Good Housekeeping?
Good Housekeeping
Poor Housekeeping
Customers feel comfortable Customers are satisfied
Praise and gratuities
Customers return
Good word of moth
Employees are satisfied
Employees are retained
Customers feel uncomfortable Customers are unsatisfied
Complaints and discounts
Customers switch to other hotels Negative word of mouth
Employees are unhappy
OBJECTIVES: In this chapter you will learn to
–
•Explain the importance of good housekeeping for customers, employees and the hotel.
•Learn housekeeping quality control
•Discuss key positions within the department, their responsibilities and organization Efficient Management of Housekeeping:
• Efficiently managed housekeeping departments ensure the cleanliness, maintenance and aesthetic appeal of lodging properties.
• The housekeeping department not only prepares clean guest room on a timely basis for arriving guests, it also cleans and maintains everything in the hotel. It is said, “Housekeeping is the customers’first impression and last impression”.
1.1 Objectives of Housekeeping: Briefly Speaking
The Following Are The Objectives of The
Housekeeping Department.
1.To ensure all areas are clean at all times
2.To minimize build up of dirt
3.To make customers feel comfortable
4.To clean at the convenient times in the most efficient way
5.To minimize any disruption to customers whilst cleaning 6.To reduce any opportunities of infestation
7.To use good quality, safe cleaning chemicals
8.To promote a healthy and safe environment
Cont..
• To prolong the life of furniture, fixtures and fittings
• To improve the appearance of the operation 1.2 Challenges of The
Housekeeping Department
• Responsibility for the largest volume of area within the hotel
• The largest department in the hotel
• In most cases has the largest departmental staff count in the hotel
• Hard to attract skilled employees
• Hard to retain and or motivate employees
Why It is Important To Have A
Good Housekeeping?
Good Housekeeping
Poor Housekeeping
Customers feel comfortable Customers are satisfied
Praise and gratuities
Customers return
Good word of moth
Employees are satisfied
Employees are retained
Customers feel uncomfortable Customers are unsatisfied
Complaints and discounts
Customers switch to other hotels Negative word of mouth
Employees are unhappy