Origins and Key Features
One “Model of Help” which has potential to be effective a wide range of professional planning situations is that suggested by Gerard Egan in his book The Skilled Helper (8th edition, 2007).
Theoretically there are a range of antecedents to Egan’s Skilled Helper model. For example, for the first stage of the helping process it draws upon the ideas of Carl Rogers which emphasise the adviser / client relationship as being critical. It is also influenced by Carkuff 's theory of high-level functioning helpers, which indicates that those with the skills of empathy, respect, and immediacy are most effective; additionally Strong 's Social Influence theory which explains that helping is a process whereby clients are influenced by others and this influence is powerful when the adviser avoids coercion and is instead collaborative, and empowering; and Albert Bandura 's Learning theory, in which individuals are seen as acquiring skills through coming to understand the processes of learning and developing appropriate ideas about self-efficacy - that is expecting to achieve their goals by learning useful behaviours.
Helping is understood as a three-stage process – see outline below. Different skills and strategies are appropriate at different stages.
1. Present Scenario
A. Story
↓
B. Challenging Discrepancies
↓
C. Leverage
2. Preferred Scenario
A. Possibilities
↓
B. Agenda
↓
C. Commitment
3. Strategy: Getting There
A. Strategies
↓
B. Best fit
↓
C. Plan
From this simple plan Egan goes on to suggest a range of strategies for helping individuals in a variety of situations. It is a very useful starting point from which you can begin to look at your own communication skills and professional development planning structure. The model is flexible, adaptable to a range of individual needs and situations. The approach works best if
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