The question that I have chosen to answer was “managing feelings and social perceptiveness are keys to success in the workplace”. Emotions are important because they have effects on the way employees behave and perform at work. The negative emotions that can be produced when, for example, a grievance is badly handled, a poorly designed promotion procedure is implemented, or a manager who lacks social skills is appointed, can deeply affect an employee’s behavior and performance. On the other hand a well-handled dispute, an appraisal system that is seen as fair and the sincere thanks from a manager for a job well done are likely to promote positive emotions hence increasing performance of organization.Particularly in today's business climate, the emotions of employees are running higher and more unpredictable than ever. Between personal worries and concerns about the possibility of unemployment, more and more organizations are wondering what they should do in order to help in the process of managing employee emotions. Until recently, monitoring and managing employee’s emotions were considered a forbidden topic in the workplace.They were nobody’s business, and they had no place in business. They were not to be discussed at organizational level; they were to be left at home and dealt at individual level. Monitoring and managing emotions by organizations has risen due to a few of the factors which are given below;The increasingly explicit use of emotions to get job done.The interest in emotional intelligence at work and its role in performance.
By becoming more knowledgeable about how emotions affect the primary sources of competitive advantage, HR managers can help their organizations to recognize the critical connection between employee emotions and the bottom line. HR Managers are central in managing negative and positive emotions at work. This is not just down to the behavior of individual managers but also the whole