Electronic Business Systems - Enterprise Business Systems
ATR 305
ELECTRONIC BUSINESS SYSTEMS
CEYDA ZA I M
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ENTERPRISE BUSINESS SYSTEMS
Cross-Functional Enterprise Applications
Customer Relationship Management Enterprise Resource Planning Supply Chain Management Enterprise Application Integration
Enterprise Collabration Systems
2 /42
ENTERPRI SE BUSI NESS SYSTEMS
INTRODUCTION
E-Business Applications The usage of web enabled networks which provides all the shared information of e -commerce (buying, selling, marketing etc.), enterprise communications and collabrations, the ongoing process between partners.
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ENTERPRISE BUSINESS SYSTEMS
CROSS-FUNCTIONAL ENTERPRISE APPLICATIONS
I ntegrated combinations of information subsystems that share informati on resources and support business process es across the functional units A strategi c way to use I T to share informati on resources & improv e efficiency & effectiv eness I nstalling softwares from SA P, Oracle, Microsoft, I BM Focused on supporti ng integrated groups of business proces s es inv ol v ed in operati ons .
4 /42
ENTERPRISE BUSINESS SYSTEMS
CROSS-FUNCTIONAL ENTERPRISE APPLICATIONS
Enterprise Application Architecture
Many companies install these major e -business applications. Following figure shows the interrelationships of the basic components, processes and interfacesof the softwares.
5 /42
ENTERPRISE BUSINESS SYSTEMS
CROSS-FUNCTIONAL ENTERPRISE APPLICATIONS
Enterprise Application Architecture
6 /42
ENTERPRISE BUSINESS SYSTEMS
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
What is CRM?
Knowing the Customer in large businesses, too many customers and too many ways customers interact with firm „Capture and integrate customer data from all over the organization „Consolidate and analyze customer data „Distribute customer information to various systems and customer touch points across enterprise „Provide single enterprise view of customers
7 /42
ELECTRONIC BUSINESS SYSTEMS
CEYDA ZA I M
1/42
ENTERPRISE BUSINESS SYSTEMS
Cross-Functional Enterprise Applications
Customer Relationship Management Enterprise Resource Planning Supply Chain Management Enterprise Application Integration
Enterprise Collabration Systems
2 /42
ENTERPRI SE BUSI NESS SYSTEMS
INTRODUCTION
E-Business Applications The usage of web enabled networks which provides all the shared information of e -commerce (buying, selling, marketing etc.), enterprise communications and collabrations, the ongoing process between partners.
3 /42
ENTERPRISE BUSINESS SYSTEMS
CROSS-FUNCTIONAL ENTERPRISE APPLICATIONS
I ntegrated combinations of information subsystems that share informati on resources and support business process es across the functional units A strategi c way to use I T to share informati on resources & improv e efficiency & effectiv eness I nstalling softwares from SA P, Oracle, Microsoft, I BM Focused on supporti ng integrated groups of business proces s es inv ol v ed in operati ons .
4 /42
ENTERPRISE BUSINESS SYSTEMS
CROSS-FUNCTIONAL ENTERPRISE APPLICATIONS
Enterprise Application Architecture
Many companies install these major e -business applications. Following figure shows the interrelationships of the basic components, processes and interfacesof the softwares.
5 /42
ENTERPRISE BUSINESS SYSTEMS
CROSS-FUNCTIONAL ENTERPRISE APPLICATIONS
Enterprise Application Architecture
6 /42
ENTERPRISE BUSINESS SYSTEMS
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
What is CRM?
Knowing the Customer in large businesses, too many customers and too many ways customers interact with firm „Capture and integrate customer data from all over the organization „Consolidate and analyze customer data „Distribute customer information to various systems and customer touch points across enterprise „Provide single enterprise view of customers
7 /42