Ellen Moore Case
Notes:
- Ellen Moore- systems consulting group consultant.
- Andrew Kilpatrick – senior consultant on a joint North American company and Korean consulting project.
-
Problems:
- Korean kteam very reluctant to setup meetings. Page 2, 4th para, Andrew on the other side generally meets the client mgmt prior to preparing the proposal.
- Meetings didn’t turn out fruitful at all. They were talking the same thing every time.
- She had never worked in korea before, docs on korea not entirely accurate.
- Scott first time in Korea.
- Page 5 Koreans follow traditional customs, strongly influenced by Confucian values.
- Korean consultants refused to interview the customers, bcoz they did not want to disturb them.
- Client team members frequently came to Korean consultants offices and asked them to work on activities which were beyond the scope.
- Korean consultants misunderstand page 8 para 1
- Unusual for a subordinate to leave office before the boss leaves. Page 8
- Korean consultants never used to ask questions. Page 8
- Women have restrictions in korea page 8
- Jack had never worked on a system implementation project and never worked on a consulting project.
- Stepping into each others territory, jack and Ellen.
- Korean TMs always followed jacks instructions. Page10
- Jack was giving directions to his team, leading them to different paths
- Koreans inexperienced to do SI.
- They are behind schedule because the team is inexperienced wrt the concerned application and
Positives:
- They were tremendously impressed with Andrew and his line of interest.
- She had never worked in korea before, doc on korea not entirely accurate.
- She tried to read the Korean language, while going back in the car. Business etiquette also.
- Korean teams did have team building activities. But was
- Ellen Moore- systems consulting group consultant.
- Andrew Kilpatrick – senior consultant on a joint North American company and Korean consulting project.
-
Problems:
- Korean kteam very reluctant to setup meetings. Page 2, 4th para, Andrew on the other side generally meets the client mgmt prior to preparing the proposal.
- Meetings didn’t turn out fruitful at all. They were talking the same thing every time.
- She had never worked in korea before, docs on korea not entirely accurate.
- Scott first time in Korea.
- Page 5 Koreans follow traditional customs, strongly influenced by Confucian values.
- Korean consultants refused to interview the customers, bcoz they did not want to disturb them.
- Client team members frequently came to Korean consultants offices and asked them to work on activities which were beyond the scope.
- Korean consultants misunderstand page 8 para 1
- Unusual for a subordinate to leave office before the boss leaves. Page 8
- Korean consultants never used to ask questions. Page 8
- Women have restrictions in korea page 8
- Jack had never worked on a system implementation project and never worked on a consulting project.
- Stepping into each others territory, jack and Ellen.
- Korean TMs always followed jacks instructions. Page10
- Jack was giving directions to his team, leading them to different paths
- Koreans inexperienced to do SI.
- They are behind schedule because the team is inexperienced wrt the concerned application and
Positives:
- They were tremendously impressed with Andrew and his line of interest.
- She had never worked in korea before, doc on korea not entirely accurate.
- She tried to read the Korean language, while going back in the car. Business etiquette also.
- Korean teams did have team building activities. But was