Dr. Kshitiz Sharma,
Email i.d.- sharmak23@gmail.com
ABSTRACT
Hospitality business is in transition stage, shaping itself better, less expensive, more user and environment friendly and ethical in approach. It’s good for all of them who believe tourism and hospitality a sustainable product. The present study is on emerging trends in operational areas of hospitality and hotels particularly. The scope of the present study is limited to the information available in published media, and internet. The technology has been instrumental in bringing about those changes in hospitality functioning and the way we do business. New concepts with the help of technology like Allergy Free Rooms, CombiOven, non-ODS are finding place in hospitality. These products though expensive initially prove cheaper in long run and hazard free and environment friendly too. Of course, ethical business is in demand and that is sustainable. Similarly in eating and drinking patterns there is change some innovative works like REMY IceBOXX has evolved a new style of drinking.. In construction also hotels are using recyclable products like Dry Walls which are maintenance free and easy to install. The overall benefits go to customer.
Key words: Hospitality, Allergy Free Rooms, CombiOven, ODS, IceBOXX, Dry Walls
Hospitality business is in transition stage, shaping itself better, less expensive, more user and environment friendly and ethical in approach. Its good for all of us who believe tourism and hospitality a sustainable product. The entire setup is providing opportunities to the hospitality professional, a smorgasbord of opportunities. The tourism being the large booty for international trade needs careful implementation of these changes. And of course the business is always ruled by customer when a tough competition drives the market. Customer is new; his palate is defining newer taste than ever and he just not want to compromise
References: Travel + Leisure, Oct 2010 Hotelier India, “Volume 3/Issue 2/ February 2011/ www.expresshospitality.com www.hospitality-industry.com www.htrends.com