Emotional Intelligence Quotient: Soft Skills
Soft skills is a sociological term relating to a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people. Soft skills complement hard skills (part of a person's IQ), which are the occupational requirements of a job and many other activities.
Soft skills are personal attributes that enhance an individual's interactions, job performance and career prospects. Unlike hard skills, which are about a person's skill set and ability to perform a certain type of task or activity, soft skills relate to a person's ability to interact effectively with coworkers and customers and are broadly applicable both in and outside the workplace.
A person's soft skill EQ is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful, if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization. For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications.
They are classified into: • Informative, instructive, explanatory Soft Skills: the main issue is the conversation, as a message has to be conveyed. Make sure that the attention of all participants is fixed on the subject that has to be passed on. Make sure that everybody is able to hear what is told. The use of presentation material, flip charts or a white board will support verbal information. • Convincing, negotiating, decisive Soft Skills: convincing, negotiating and decisive Soft Skills are necessary. In order to get a point across it is important to be convincing and firm. At the same time the art is to know when to be convincing or decisive and when
Soft skills are personal attributes that enhance an individual's interactions, job performance and career prospects. Unlike hard skills, which are about a person's skill set and ability to perform a certain type of task or activity, soft skills relate to a person's ability to interact effectively with coworkers and customers and are broadly applicable both in and outside the workplace.
A person's soft skill EQ is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful, if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization. For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications.
They are classified into: • Informative, instructive, explanatory Soft Skills: the main issue is the conversation, as a message has to be conveyed. Make sure that the attention of all participants is fixed on the subject that has to be passed on. Make sure that everybody is able to hear what is told. The use of presentation material, flip charts or a white board will support verbal information. • Convincing, negotiating, decisive Soft Skills: convincing, negotiating and decisive Soft Skills are necessary. In order to get a point across it is important to be convincing and firm. At the same time the art is to know when to be convincing or decisive and when