Emotional Intelligence Study
Contents
What is Emotional Intelligence? 1
The Model of Emotional Intelligence 8
Keeping Motivated 12
Communication Strategies 18
Understanding How to be Assertive 23
Handling Difficult People 32
Developing Positive Self-Talk 38
Guidelines for Best Practice 47
Bibliography 51
1. What is Emotional Intelligence?
"Knowing others and knowing oneself, in one hundred battles no danger. Not knowing the other and knowing oneself, one victory for one loss. Not knowing the other and not knowing oneself, in every battle certain defeat."
Sun Tzu, The Art of War
The Development of Emotional Intelligence
Multiple Intelligences
For decades people were only aware of the notion of intelligence quotient or IQ and it was often used to select people for jobs and other activities. An IQ of 100 was meant to represent the average and people possessing lower or higher scores were assumed to have lower or higher intelligence. Yet, we all probably know so-called intelligent people who are unable to interact with other people, cannot cook, are unable to change the tyre on a car, and cannot do many other ordinary things which the majority of us take for granted. Likewise, there are many people who are not assumed to be intelligent but can communicate wonderfully with other people, can quickly mend a car, or possess fantastic skills on the football field or golf course.
This anomaly was recognized by a number of people and caused Howard Gardner, an American academic, to carry out some research. He concluded that people possessed multiple intelligences and he initially identified seven of these:
Mathematical-logical - the ability to organize thoughts sequentially and logically.
Verbal-linguistic - the ability to understand and express ideas through language.
Bodily-kinesthetic - the gaining of knowledge through feedback from physical activity.
Musical - sensitivity to
What is Emotional Intelligence? 1
The Model of Emotional Intelligence 8
Keeping Motivated 12
Communication Strategies 18
Understanding How to be Assertive 23
Handling Difficult People 32
Developing Positive Self-Talk 38
Guidelines for Best Practice 47
Bibliography 51
1. What is Emotional Intelligence?
"Knowing others and knowing oneself, in one hundred battles no danger. Not knowing the other and knowing oneself, one victory for one loss. Not knowing the other and not knowing oneself, in every battle certain defeat."
Sun Tzu, The Art of War
The Development of Emotional Intelligence
Multiple Intelligences
For decades people were only aware of the notion of intelligence quotient or IQ and it was often used to select people for jobs and other activities. An IQ of 100 was meant to represent the average and people possessing lower or higher scores were assumed to have lower or higher intelligence. Yet, we all probably know so-called intelligent people who are unable to interact with other people, cannot cook, are unable to change the tyre on a car, and cannot do many other ordinary things which the majority of us take for granted. Likewise, there are many people who are not assumed to be intelligent but can communicate wonderfully with other people, can quickly mend a car, or possess fantastic skills on the football field or golf course.
This anomaly was recognized by a number of people and caused Howard Gardner, an American academic, to carry out some research. He concluded that people possessed multiple intelligences and he initially identified seven of these:
Mathematical-logical - the ability to organize thoughts sequentially and logically.
Verbal-linguistic - the ability to understand and express ideas through language.
Bodily-kinesthetic - the gaining of knowledge through feedback from physical activity.
Musical - sensitivity to
References: Mehrabian, A. (1972) Nonverbal Communication, Chicago, Aldine. Blundel, Richard (2004) Effective Organizational Communication: Perspectives, Principles and Practices, London, FT Prentice Hall. Richards, Mary and Hailstone, Phil (1997) The Telephone Skills Pocketbook, Alresford, Hants, Management Skills Pocketbooks. Selby, John (2007) Empathy on Demand: Creating Genuine Connections with Collleagues, Clients and Customers, Charlottesville VA, Hampton Roads Publishing. Chapman, Margaret (2001) Emotional Intelligence Pocketbook, Alresford, Hants, Management Pocketbooks Damascio, Antonio (1995) Descartes Error: Emotion, Reason and the Human Brain, New York, Quill De Bono, Edward (2004) Six Thinking Hats, Harmondsworth, Penguin Frankl, Victor (2000) Man’s Search for Meaning, Boston, MA, Beacon Press Gardner, Howard (1983) Frames of Mind: The Theory of Multiple Intelligences, New York, Basic Books Inc Goleman, Daniel (1996) Emotional Intelligence – Why it can matter more than intelligence, London, Bloomsbury Salovey, Peter and Mayer, John (1990) “Emotional Intelligence”, Imagination, Cognition and Personality, Vol